Note: This feature is currently only supported for PointClickCare EHR customers, if you are integrating using our FlexData Adapter you must use the self-serve email report function to access reporting data.

The Communication Logs feature automatically uploads a log of every communication sent by ACM to the associated residents' charts in PointClickCare. This article describes the two steps that must be completed by your organization for the feature to be activated.

You will need to have “Admin Setup Role (System)” assigned to your profile in PointClickCare to complete this task.

In PointClickCare, you will need to create a new Documentation Storage Category named “Cliniconex”. This will allow Cliniconex to upload and store records of each communication to the corresponding resident’s chart.

Note: this will only need to be completed at the organization level (not for each individual facility). If you are a single facility organization, you must still complete this step.

For Multi-facility Organizations:

Note: with the above steps, if Cliniconex is entered at the EMC level it will be listed for all facilities – regardless if they have CCX enabled or not.

For Single Facility Organizations:

Note the video below, shows Admin and Clinical options. Ensure no other options are checked.

If some of your facilities are not currently using the Online Documents Storage functionality within PointClickCare, you will need to enable it.

Note: this step will need to be repeated for all facilities that do not currently have Online Documentation Storage enabled in PointClickCare.

To do so:

And that's it! All Communication Logs will now be automatically added to the corresponding resident's chart when a message is sent using Automated Care Messaging.

To avoid crowding the Misc. tab of a resident's chart with a single log of each communication sent with Automated Care Messaging; Organizational and Facility Admins can change the frequency at which Communication Records are logged into PointClickCare.

There are three layers in which Communication Records Settings are controlled:

To change the default settings, log into the ACM web app and:

Communication logs will now be created at the desired frequency for your organization or facility.

Note: the default, out-of-the-box frequency is set to weekly summary. Weekly reports are created Sunday at 1 am. Monthly reports are created on the first day of each month. When a frequency is changed, the record will be created on the next eligible day (eg. weekly summary to a monthly summary, the record is created the first Sunday of the following month).

** this is the default for new customers as of March 14th, 2022. All existing customers will need to manually change their default setting.

Note: When an Admin changes the communication record logging frequency, a record will be logged stating who made the change and when.

Note: If a resident leaves the facility and ACM determines they are a valid message recipient, communication records will continue to be created at the determined frequency. If they do not receive any communications, then no record will be created.

Curious as to what the monthly summary looks like? How it appears in the resident's chart:

The detailed summary:

Learn more about how to access Communication Reports and Logs here.