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Administrator Guide: Configuration and Setup
User Permissions & Management
User Roles & Permissions
User Roles & Permissions

Understanding and customizing ACM’s user roles, privileges, and access permissions

Kristi Aruja avatar
Written by Kristi Aruja
Updated over a week ago

Roles represent a collection of users that are assigned permissions by an administrator to perform similar actions or functions. Automated Care Messaging uses the following roles:

  • Organizational Administrator: has access to all Facilities and all organizational settings

  • Facility Administrator: can be given access to the set, or subset, of the facilities they have access to in PointClickCare. Have access to Facility Administrator settings as defined by an Organizational Admin in the ACM app

  • User: can be given access to the set, or subset, of the facilities they have access to in PointClickCare

For details on how to control facility access for individuals please refer to the add a new user article.

By default, user permissions are set as follows, but they can be customized by any Organizational Administrator to fit your needs. To make changes go to:

  • Main Menu ☰ > User Management > Privileges

Note: Making changes to permissions can lead to a user experience that differs from that which is described in our documentation. We recommend only making changes to default settings if necessary.

If default settings have been modified by a member of your organization they will appear in green as shown below, indicating a change vs. defaults. The following example showcases an organization wanting to disable Facility Templates.

What's Next?

Learn how to add new users here.

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