There are many reasons a user may want to ask a question or to send a poll or survey to their care community including:
Assessing experiences from a scheduled visit or appointment
Assessing experiences from an interview, discussion or interaction with staff
Requesting participation in an event or clinic
Likeliness of referral
RSVP to an event
Menu or activity preferences
To include a multiple-choice question in your message simply:
Open a template or create a new message
Click the Message Type dropdown
Select Multiple Choice Question
Write your question in the Question area
Create response options by clicking the green Add Choice button
Remove choices by clicking the trash can
To include a rating question in your message simply:
Open a template or create a new message
Click the Message Type dropdown
Select Rating
Write your question in the Question area
Click the box above each number to edit the scale/rating to your liking
NOTE: Notification with Acknowledgement is the default/current method of sending messages in Automated Care Messaging.
Extra Attempts To Get A Response
To ensure you receive responses and gather the input you need, Extra attempts to get a response has been added to the Message Options menu at the end of Recipient Filters.
Simply click on the green button and the menu will appear. Choose how many follow-ups you would like to send, as well as the frequency of the follow-up messages.
Please note, these are in addition to the original message you are sending.
NOTE: Default is set to 2 extra attempts, sent 1 day apart. If a recipient responds, no further follow-up messages will be sent.
What's next?
Sent your question or survey? Here’s how to view and follow up with your recipients within reporting and analytics.