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For Resident Families | Compliance

Stay compliant with regulations with timely and informative messages.

Kristi Aruja avatar
Written by Kristi Aruja
Updated over a week ago

SMS Consent Request

Ideal for email

Subject: We need your help to keep sending you notifications

Hello [First Name],

Recent changes to regulations will prevent FACILITYNAMES’s ability to contact you using SMS text messaging. As of November 2022, U.S. mobile carriers now require businesses to collect consent from recipients before SMS text messages can be delivered.

The consent cannot be collected using text messages, so we have a solution to collect your consent using an automated telephone message. This will be a two-step process.

  1. A call (or voicemail) ask you to consent to receive SMS text messages from us over the telephone.

  2. Simply text START to the number provided on the call/voicemail.

  3. Once granted, there will be a follow-up SMS text message requesting your confirmation of consent.

This consent is only required once. If you refuse consent via SMS text message, future messages will be sent to you by telephone. Consent via SMS text message can be refused at any time.

Feel free to contact us at [FACILITY NUMBER] if you have any questions.


Ideal for voice

Hello [First Name],

We're adapting to new U.S. mobile carrier regulations affecting our ability to communicate via SMS text. To continue receiving text updates from FACILITYNAME, we need you to consent. Without SMS consent you will receive messages by voice or email only.

Text START to [FACILITY 1-800].

Thank you.

Resident Care Plan Initial Intake

Hello [NAME], ​

This is to let you know that RESIDENTNAME​ has an initial care conference on ​DATE AND TIME​. The initial care conference is an opportunity for you and RESIDENTNAME to review assessments conducted by the multidisciplinary team and to establish collaborative goals.

While attendance is encouraged, you are not required to participate. Please answer below whether you intend to come.

  1. Yes

  2. No.

  3. I can attend on another date and time

Thank you.


Medicaid 3-Day Hold Rule

Hello [NAME],

We hope this email finds you well. We are writing to you today to inform you about an important regulation that may affect your RESIDENTNAME’s stay at FACILITYNAME..

The Centers for Medicare and Medicaid Services (CMS) has established a rule called the Medicare SNF 3-Day Rule, which requires that a person be admitted to a skilled nursing facility (SNF) within 30 days of a qualifying hospital stay of at least three consecutive days, in order to receive Medicaid coverage for their care.

We want to make sure that you are aware of this rule, as it may impact RESIDENT NAME’s eligibility for Medicaid coverage. If your loved one has been hospitalized for three or more consecutive days, please notify us as soon as possible so that we can work with you to ensure that their admission to our SNF meets the requirements of the 3-Day Rule.

We understand that navigating the complexities of Medicare can be challenging, and we are here to help. Our staff is available to answer any questions you may have and to provide you with the support you need to ensure that your loved one receives the best possible care.

Thank you for entrusting us with the care of your loved one. We look forward to continuing to work with you to provide the highest level of care.



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