An extension of Scheduled Messages, Recurring Messages enables the ability to send the same content repeatedly.
To schedule a recurring message:
Open a template or create a new message
Filter your audience as desired
Continue to Message Options > Schedule a job
Select your date and time and Recurrence timeframe
Multiple: Input the number times you want the message to be sent.
Indefinite: has no stop date
Select the Frequency at which you want the message to recur
Daily
Weekly
Monthly
Annually
To schedule a recurring message to Discharged residents:
Under Resident Status >Discharged
In the Discharge Date section, enter the desired timeframe in Discharged in the last x days”
Note: This is the only discharge option for which you can have a recurring message. An error message will appear for the other 3 options.
To view what messages are recurring:
Navigate to the Main Menu ☰
Click Scheduled Jobs
Click the dropdown in the bottom left-hand corner and select Scheduled
All upcoming scheduled and recurring messages will appear
The Type column displays whether the job is scheduled or recurring
The Frequency column displays the interval of the recurring job
💡When could I use Recurring Messages?
| Situation | Example Use Cases |
ACM | Regulatory Compliance |
|
| Reputation Management |
|
| Operational Efficiencies |
|