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Video Playback Issues - "Sign in to confirm you're not a bot"

Troubleshoot the "Sign in to confirm you're not a bot" error that prevents exercise demo videos from playing in the CoachRx app.

Updated over a month ago

This issue is caused by YouTube's security measures and can be resolved by adjusting your network settings. When trying to view exercise demonstration videos in CoachRx, you may see the error message: "Sign in to confirm you're not a bot."

This prevents videos from loading and blocks access to important exercise demonstrations and coaching content.

Why This Happens

  • YouTube security measures - YouTube has implemented stricter bot prevention across all platforms

  • VPN and network blocking - YouTube blocks certain IP address ranges to prevent automated access

  • Not a CoachRx issue - This affects YouTube's official website and apps, not just third-party players

  • IP range restrictions - If other users on your network or VPN were accessing YouTube heavily, your IP range may be temporarily blocked

Quick Solution

Step 1: Disable Your VPN

  1. Check if you're using a VPN - Look for VPN indicators in your device settings

  2. Turn off the VPN temporarily

  3. Reopen CoachRx and try playing the video again

  4. Videos should now play without the error message

This is the most common solution and resolves the issue for the majority of users.

Detailed Troubleshooting

If You're Using a VPN

Why VPNs Cause This Issue:

  • VPN services route your traffic through shared IP addresses

  • These IP addresses may be blocked by YouTube due to heavy usage from other VPN users

  • YouTube cannot distinguish between legitimate users and automated bots on VPN networks

Solution:

  1. Disable your VPN while using CoachRx

  2. Use your standard internet connection (home Wi-Fi or cellular data)

  3. Re-enable your VPN after viewing videos if needed

If You're Not Using a VPN

Other Potential Causes:

  • Public Wi-Fi networks - Schools, gyms, coffee shops, or workplace networks may be blocked

  • Corporate networks - Your workplace network may have restrictions

  • Shared IP addresses - Apartment complexes or shared internet connections

Solutions to Try:

  1. Switch to cellular data:

    • Turn off Wi-Fi on your device

    • Use your mobile data connection

    • Try playing the video again

  2. Try a different network:

    • Connect to a different Wi-Fi network

    • Use your home internet instead of public Wi-Fi

    • Switch between work and personal networks

  3. Wait and retry:

    • IP blocks are often temporary

    • Try again in a few hours or the next day

    • The block may be lifted automatically

Step-by-Step Solutions

Solution 1: Disable VPN (Most Common)

  1. Open your device Settings

  2. Navigate to VPN settings

  3. Toggle VPN to "Off" or disconnect from VPN service

  4. Return to CoachRx app

  5. Attempt to play video again

Solution 2: Switch to Mobile Data

  1. Open device Settings

  2. Turn Wi-Fi Off

  3. Ensure Cellular Data is enabled

  4. Return to CoachRx app

  5. Try playing video

Solution 3: Change Networks

  1. Disconnect from current Wi-Fi network

  2. Connect to a different Wi-Fi network (home, friend's, family's)

  3. Return to CoachRx app

  4. Attempt video playback

Solution 4: Clear App Cache (Advanced)

For iPhone:

  1. Delete and reinstall CoachRx app

  2. Log back in with your credentials

  3. Try playing videos

For Android:

  1. Go to Settings → Apps → CoachRx

  2. Select Storage

  3. Tap Clear Cache (not Clear Data)

  4. Reopen CoachRx and try videos

Prevention Tips

Best Practices for Video Access

  • Avoid VPNs when using CoachRx if possible

  • Use trusted networks - Home Wi-Fi or cellular data work best

  • Avoid public Wi-Fi for video viewing when experiencing issues

  • Check network restrictions if using workplace or school internet

When to Use Each Network Type

Best Options:

  • Home Wi-Fi network

  • Personal cellular/mobile data

  • Trusted family or friend's network

Problematic Options:

  • VPN connections

  • Public Wi-Fi (coffee shops, airports, gyms)

  • Corporate/workplace networks with heavy restrictions

  • School or university networks

FAQ

Q: Will this permanently block me from watching videos?

A: No, this is a temporary block based on your current IP address. Changing your network connection resolves the issue immediately.

Q: Can CoachRx fix this issue?

A: This is a YouTube platform restriction, not a CoachRx issue. CoachRx cannot bypass YouTube's security measures. The solution is to adjust your network settings.

Q: Do I need to turn off my VPN permanently?

A: No, only disable it temporarily when watching exercise videos in CoachRx. You can re-enable it afterward if needed.

Q: Can I prevent this from happening again?

A: Yes, avoid using VPNs when accessing CoachRx videos and stick to trusted home or cellular networks for the most reliable video playback.

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