CoachRx Client Support
Read through our CoachRx Client Help Center to find answers to frequently asked questions!
16 articles
- Cannot See Text I'm Typing on iPhone (Keyboard Hides Message Box)If the iPhone keyboard covers your message text in the CoachRx chat or notes field so you cannot read what you are typing, here are the workarounds while we investigate,…
- How to Rate Your Workouts (Effort and Duration)After every workout in CoachRx you rate your Effort 1-5 and enter your Duration. This guide shows what each effort rating actually feels like with real examples for both resistance…
- How to Track Lifestyle Data in the CoachRx AppTrack your daily lifestyle habits in the CoachRx mobile app, including sleep, water intake, nutrition, and other metrics your coach has assigned. Learn where to log data and how your…
- Trouble Uploading VideosTroubleshooting tips if you're having trouble uploading videos in the CoachRx client app.
- How do I update my email?How to update the email address on your CoachRx client app account.
- How do I update my password?Update your password in the CoachRx client mobile app, including what to do when you forget your password or never received a password reset email.
- How do I book a consult?How clients book a consultation call with their coach from the CoachRx mobile app, including how to view available times, reschedule, and cancel bookings.
- Where do I find my Intake Form?How to locate and complete your intake form in the CoachRx client app.
- How do I locate my prescribed exercise video?How to find your prescribed exercise videos in the CoachRx client app on iPhone and Android. Includes what to do if no video appears for a movement.
- CoachRx Client App Onboarding GuideHow new clients get started with the CoachRx mobile app. Covers downloading the app, accepting the coach invite, setting up a profile, navigating the home screen, viewing workouts, and completing…
- How do I update my profile?How to update your profile information (photo, name, birthday, email, phone, password) in the CoachRx client app on iPhone and Android.
- What is Streaks and how does it work?How the Streaks feature works in CoachRx to track client workout consistency.
- How to Move a Workout in the CoachRx Mobile AppHow to move a workout to a different day using the CoachRx mobile app.
- Connecting Your Health DataConnect your wearable devices and health apps to CoachRx to automatically track your lifestyle habits and share progress with your coach. Sync your sleep, movement, nutrition, and readiness data for…
- Video Playback Issues - "Sign in to confirm you're not a bot"Troubleshoot the "Sign in to confirm you're not a bot" error that prevents exercise demo videos from playing in the CoachRx app.
- How to Swap Exercises in the CoachRx Mobile AppStep-by-step guide to swapping exercises in the CoachRx mobile app.