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How to use Scored Surveys with Behaviors

Learn how to create a Scored Survey and use its scores to trigger automation.

Nishant Pokhrel avatar
Written by Nishant Pokhrel
Updated this week

Introduction

This article will guide you through creating a Scored Survey in Cogniss Creator and using it with behavior (automation). You’ll learn how to assign scores to individual survey options and use those scores to set up triggers and criteria for automations.


What is a scored survey

Before we jump into creating a scored survey, it’s important to first understand what it actually is. In simple terms, a scored survey includes questions with multiple-choice answers, where each answer option carries a specific score. For example, selecting Option A might give 10 points, Option B 25 points, and Option C 5 points.

This scoring system allows for a wide range of use cases, like creating quizzes or tests where you can calculate a total score out of 100. It also opens the door to powerful possibilities when combined with Cogniss features like feedback and automation.


How to create Scored Survey

Step 1: Create a Scored_Survey type Topic

To give a score to each survey question (or option), the Topic needs to be defined as Scored_survey

  1. If you are creating a new Topic, select Scored_survey as the Topic type

  2. If you already have an existing Topic, go to the Topic editing page (Subject > Topic tab) and change Survey to Scored_survey

  3. Save Changes

Step 2: Set your score to the survey question options

Once your Topic type is defined as Scored_survey, do the following:

  1. Create a Content Block with your choice of question type (e.g. multi choice, multi-select)

  2. Add Options to the Content Block. These will be the options/answers you want to provide to your users.

  3. Assign a score to each option/answer with a number value

  4. Repeat steps above for all the options you want to give a score to


Using Scored Surveys with behaviors (Automation)

Cogniss behavior is a powerful automation tool that lets you create personalized experiences based on user activity, like survey responses. Now that you've learned how to set up a scored survey, let’s explore how you can use it with Cogniss behavior to unlock automated actions.

Step 1. Create Behavior

1. In App Creator, go to the Automation section & select the Behavior menu.

2. Click Create new behavior.

Step 2. Set up Trigger

1. Select Type: Request

2. Select Model: Activity Response

3. Select Operation: Update

4. Select preferred Subject, topic and Activity

Step 3. Setup Criteria

To set up Criteria, configure the below options (see the images below):

  • Type: Count

  • Model: ActivityReponse

  • Activity: Select the Activity you set up the score for

  • Score type: You can select from

    • Equal to

    • Greater than

    • Greater than or equal to

    • Less than

    • Less than or equal to

    • Not equal to

  • And put the number value

  • Tick and select Complete status

  • Set a count to 1

Note: Complete means the user has completed that activity and Count refers to the number of times they have completed that Activity (e.g. an entire survey).

Step 4. Setup Result

Set up your preferred outcome using behavior Results. For example, you can choose actions like sending notifications, awarding badges, and more.

Click here to learn more about setting up Trigger, Criteria and Result in behaviors

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