Skip to main content

🛠️ Troubleshooting Importing Issues

Here’s how to resolve assignment importing issues

Gabriel Chi avatar
Written by Gabriel Chi
Updated this week

⚠️ Issue: I can't import my assignment

Symptoms:

  • Nothing happens when I click "Import from Google Classroom."

  • Error message or missing student files

  • Canvas/Schoology import doesn’t show the right class

🛠️How to fix:

  • Double-check that you’re logged into the correct Google, Canvas, or Schoology account.

  • Try refreshing the page or using an incognito window to rule out a browser session issue.

  • Confirm that:

    • The assignment exists in your LMS.

    • Student work has been submitted.

  • For Google Classroom: You must be a teacher (not co-teacher or admin-only) to import.

Still stuck? 👉 Check platform-specific guides:

Did this answer your question?