Summary

ConCntric tells you when something needs your attention. It uses two channels.

Channel	Where you see it	How fast
In-app bell	The bell icon in the top navigation bar. It opens a listof your notifications	The list refreshes about once a minute.
Email	Your inbox	Sent right after the event. Reminders are sent on a schedule.

What you can control

In-App Notifications

Notifications can be controlled on a project level. If you make changes as described below, these changes will apply to all the members in this project. You cannot change the notification settings just for yourself.

To update a project's notification settings, go to Project Settings, then Notifications.

Here you have two options:

All status updates and incoming messages: This ensures this project members receive all notifications related to this project. This is the default setting.
Custom settings: If you select this option you can customize which notifications the project members receive.

These notifications appear under the bell icon on top of the screen.

Email Notifications

As of now, a user cannot mute a category only for themselves, and cannot choose a different email frequency.

There is no unsubscribe link in the emails.

What sends a notification

ForeSite

What happens	Who is told	Bell	Email
An item is approved	Everyone on the project
An item is rejected	Everyone on the project
An item goes back to Pending	Everyone on the project
A scenario is approved	Everyone on the project
A scenario is rejected	Everyone on the project
A new item is created with an assignee	The assignee, and the rest of the team
You are added asreviewer or collaborator on an item	Only you
An item is cloned	Project members
An estimate isuploaded to a milestone	Everyone on the project

Issues

What happens	Who is told	Bell	Email
An issue is created and assigned to you	The assignee
An issue is assigned to somebody else	The new assignee, plus the other people already on the issue
An issue status changes	The assignee, the reviewer, and the collaborators
An issue status changes	The assignee, the reviewer, and the collaborators

Risks

What happens	Who is told	Bell	Email
You are added as reviewer or collaborator on a risk	Only you
You are set as the Assignee of a risk	Nobody is told
You are set as the Assignee of a mitigation	Nobody is told

Note:

In the Risks screens the platform shows a column and a field named Assignee, on the risk itself, and on each mitigation. Neither one sends a notification today. The only Risk notification is for Reviewer and Collaborator.

Comments and mentions

What happens	Who is told	Bell	Email
Somebody writes acomment	Everybody on the project or dashboard
Somebody writes `@your name` in a comment	Only you

Note:

A comment gives an in-app bell notification to the whole team but no email.
A mention gives an email to one person.

Access, invites, and NDA

What happens	Who is told	Bell	Email
You are invited to a project or a workspace	The invited person
You are added to a project	The added person
An invite needs admin approval	Admins who can approve. Sent once per 24 hours
An invite request is approved or rejected	The person who asked
A project needs asigned NDA	The people who must sign
An admin is added or removed	The other admins

Note:

The NDA request always goes out. Project notification settings do not switch it off.

Account and security

What happens	Who is told	Bell	Email
Your account is locked after failed logins	You
Password reset requested or completed	You
SSO is set up, or your password is removed	You
API keys need review(monthly)	Workspace Admins

Note:

The API-key email is sent only when there is something to report. No email means no problem found.

Due-date reminders

Reminder	When it runs	What it looks for	Who gets it
ForeSite items due	Every Monday, 05:00UTC	Pending items due in the next 7 days	The assignee
Issues due	Every Monday, 05:00UTC	Open issues due in the next 7 days	The assignee
Risk mitigations due	Every Monday, 05:00UTC	In-progress mitigations due in the next 7 days	The mitigation leader
Milestone estimate missing	Every Monday, 05:00UTC	Milestones due in the next 7 days with no estimate	The assignee and the reviewer
Bid package start datemissed	Every day, 05:00 UTC	Planned start dates missed in the last 7 days	The assignee and the leader

Frequently Asked Questions

Why did I not get an email for a comment?

Comments only create an in-app bell notification. Only an @mention sends an email.

Why do I get the same due-date email every week?

The weekly reminders repeat while the record stays due within 7 days. Close it, move the date, or change the status to stop them.

Can I turn off notifications just for me?

No. Settings are per project and apply to everybody on it.

Where did my old notifications go?

The bell notification window shows the notifications from the last 31 days.

Why did no one receive a notification when I changed the assignee field?

For ForeSite items, Risks and Mitigations, setting or changing the Assignee does not send a notification today. For Issues, the new assignee is told.

What happens when one notification email is sent to many people?

ConCntric sends one email with all recipients in BCC. Recipients do not see each other.

What does not send a notification?

Changing the assignee of an existing ForeSite item.
Setting or changing the Assignee of a Risk item, neither at creation, nor later.
Setting or changing the Assignee of a Mitigation, neither at creation, nor later.
Removing somebody as a reviewer or collaborator, in any module.