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PointClickCare Tips and Troubleshooting

Common PCC Issues

Stacy Lane avatar
Written by Stacy Lane
Updated over 10 months ago

The following are important details to be aware of while using the PointClickCare integration.

PCC Upload Limit

PCC has a technical limit of 5mb per document.

Populating Patient Information fields

Ensure Patient Search is used to add Patient Details rather than hand-keying the information.

Oh no! "[Attachment name]" has failed validation. Please review and try again.

Ensure a Document Type is selected for each attachment.

Message is Suspended/cloud is red

  • A problem matching the patient information to your EMR chart.

  • A problem with the attachment, such as attachment size.

  • A problem with your integration's connection.

Error message in Consensus - Oh no! Document Types

Clear Integration Cache from My Profile > Integrations > click the bin to delete the Integrations cache and the PCC tokens > Save Changes.

Discharged patient not in Search results

  • Ensure Show Inactive Patients checkbox is selected.

  • Confirm the discharge date is within the Date Range for Discharged Patients under Settings > API.

  • Ensure the patient's chart is not

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