To enable faxing, eFax Unite/Consensus provides several options:
Integrate with your existing eFax account number
Port other existing fax number(s) to eFax Unite
Add a new eFax Unite fax number(s)
Forward an existing fax number(s) to an eFax Unite fax number(s)
For best results and ease of transition to the system, it is strongly recommended that you either integrate your existing eFax account with eFax Unite or port your existing fax numbers into the system. Assignment of a new fax number requires coordination with external providers that may have your current fax numbers on file which might cause delays.
eFax Unite offers the ability to enter your eFax fax numbers with into your Unite account to activate your fax numbers within the system. Your eFax Unite support representative will be able to walk you through this process if this was the option selected by your organization.
Telephony is a federally regulated industry, which requires that appropriate procedures are followed when moving phone or fax numbers. Porting a fax number requires a transfer of the number between your current telephony provider and eFax Unite/Consensus. This process can take a few days, to a few weeks, depending on the telephony providers involved.
We will handle your port request process for you and keep you updated on the status, all the way through activation. During this time, you'll continue to use your fax the same as you always have. We'll provide you with an anticipated date that the number will be moved into eFax Unite/Consensus. Once the number is ported, you'll no longer receive or send faxes in your previous methods. Instead, you'll start sending and receiving all of your faxes via eFax Unite or your EMR (if integrated with eFax Unite/Consensus).
To Add a New Number or Forward Faxes
If you would like to enable a new fax number for use or to forward faxes to, please contact our support team at support@consensus.com.
Managing Fax Numbers
If you currently have fax available in your organization, you can manage the fax number(s) from Settings > Fax Numbers. Any fax numbers available to your organization will be listed there.
You can manage certain information about fax numbers by clicking Edit (pencil icon) to the right of the number:
Nickname: A name visible only within the system to help identify the number internally.
Fax Number: Your fax number.
Caller Id: Select which number you wish to send as the Caller ID on outbound faxes. The default may use a common number as the outbound Caller ID for improved deliverability.
Send Permission(s): Which users are allowed to use the number to send on behalf of your organization.
Select Global Rule (applies to all users) to grant all users permission to send messages from this fax line. Once set for a line, all newly added users will automatically be included in the rule permissions.
Select Specify a list of users to limit which users may send from the number.
