To enable faxing, Consensus provides several options:
Bring your existing eFax account to Consensus
Port your existing fax number(s) to Consensus
Add a new Consensus fax number(s)
Forward an existing fax number(s) to a Consensus fax number(s)
For best results and ease of transition to the system, it is strongly recommended that you either move your existing eFax account into Consensus or port your existing fax numbers into the system. Assignment of a new fax number requires communication to external providers that may have your current fax numbers on file and may result in frustration if they do not have the most recent fax number(s).
Consensus offers the ability to enter your eFax information and fax numbers into your Consensus account to activate your fax numbers within the system. Your Consensus support representative will be able to walk you through this process if this was the option selected by your organization.
Telephony is a federally regulated industry and thus requires the appropriate procedures be followed when a phone or fax number is involved. Porting a fax number requires a transfer of the number between your current telephony provider and Consensus. This process can take anywhere between a few days to a few weeks depending on the telephony providers involved. Consensus will handle the entire process for you and keep you updated on the status of the port process, all the way through activation. During the porting process, you will continue to utilize your fax the same as you always have. The Consensus team will provide you with an anticipated date/time that the number will be moved into Consensus. Once the number is moved into Consensus, you will no longer receive or send faxes in your previous methods, and will start sending and receiving all of your faxes via Consensus or your EMR (if integrated with Consensus).
To Add a New Number or Forward Faxes
If you would like to enable a new fax number for use or to forward faxes to, please contact support at support@consensus.com.
Managing Fax Numbers
If you have fax available in your organization, you can manage the fax number(s) from Settings > Fax Numbers. Any fax numbers available to your organization will be listed there.
You can manage certain information about fax numbers by clicking Edit (pencil icon) to the right of the number:
Nickname: A name visible only within the system to help identify the number internally.
Fax Number: Your fax number.
Caller Id: Select which number you wish to send as the Caller ID on outbound faxes. The default may use a common number as the outbound Caller ID for improved deliverability.
Send Permission(s): Which users are allowed to use the number to send on behalf of your organization.
Select Global Rule (applies to all users) to grant all users permission to send messages from this fax line. Once set for a line, all newly added users will automatically be included in the rule permissions.
Select Specify a list of users to limit which users may send from the number.
