To port a number from your current telephony provider to the system, please contact support@consensus.com.
You will need to provide the following information:
Completed Letter of Approval (LOA) - provided to you by support@consensus.com
Completed Port Set-up Form - provided to you by support@consensus.com.
Customer Service Record (CSR) or Invoice from your current fax provider, showing the number(s) to be ported
Once the information is submitted, we'll keep you updated on the progress of your port request and date the number will be available for use in the system!
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There are 3 documents we require completed in order to start the porting process:
Two are provided by eFax:
The Letter of Agency (LOA)
The Porting Set Up (PSU aka User List)
The third is a document acquired from your current phone service provider for the numbers you wish to port:
The Customer Service Record or CSR
Below is a brief description of each document and what is required:
1. Letter of Agency (LOA) - This form needs to be filled out completely and signed by you. This form gives us the authorization to move your fax lines over to eFax. Please make sure that the most current date is listed in the form. This date is crucial to the validity of the document.
2. Porting Set Up (PSU) - We will need you to fill out the form completely. The numbers entered here must match the ones listed on the LOA and CSR. Please send this back in its editable Excel format.
3. The CSR or Customer Service Record - This is a record kept by your current carrier regarding your service with them. This can be its own document or a Bill from the Carrier but must contain the following four pieces of information in order to be usable:
Your Current Telecom Carrier Name or Logo
Your company name and the Service Address for the porting number(s)
All phone numbers that you are porting
Billing Telephone Number (BTN) aka ATN or Account Telephone Number – this is the primary number on the account from which you wish to port from.
If you are unsure which number on the account is the BTN we recommend asking your current provider.
Once you have all 3 documents ready, please contact your Consensus Sales Representative or Consensus Support for any questions about fax porting.
Please attach all documents separately to your email. Note that the LOA does require a signature (this can be digital) and date in order to be considered complete.
Porting can take 3 to 6 weeks to complete and we will keep you updated during this period to let you know how the process is going. This time frame is contingent on the documentation being correct and its acceptance by the losing carrier. The Corporate Porting team or your Sales Rep will keep you updated on the status of the port.
If you wish to port numbers in Europe or Internationally then we recommend sending us an email detailing the numbers you wish to port, the geographical location, and the current service provider so we can determine portability and what will be required to port the lines. Please note that international porting costs and completion time frames are determined on a case by case basis.
If you have any questions then please contact support@consensus.com and we will be happy to assist you.