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My account is blocked, what do I do?
My account is blocked, what do I do?

How to update your account if you have too many failed login attempts

Stacy Lane avatar
Written by Stacy Lane
Updated over 4 years ago

If you attempt to login with the incorrect email address and/or password too many times, your account will become blocked: 

Example of account blocked screen.

You will be sent an email that will allow you to unblock your IP address:

Example of unblock email. 

Click the link and a new window will open; the following message will be displayed:

Example of account unblocked screen.

You may now attempt to login again, or reset your password if you do not remember you password.

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