In case it happens that you have not received your payout on the scheduled date, we would like you to check the possible reasons for the delay.
Potential reasons for a delay in your payment
Making changes to your account details
Have you recently made changes to your account details? For security reasons and to protect your account, your account validation will be reset after such a change. You will see a small notice in your account:
Of course, it is not necessary to do the whole validation again in this case. To re-validate your account, please send a short email to our support at support@copecart.com. Let us know that you have updated your account details and ask for your account to be activated. We will do this immediately and your next withdrawal will be processed as soon as possible.
The payout day is on a holiday or weekend
It is a holiday or weekend. You will receive your pending payout on the first business day after the holiday/weekend.
Change of the payout interval
You have changed the payout interval from weekly to another frequency. If you want to continue receiving weekly payouts, please set the payout interval back to 'weekly'.
Find out everything about our "Fast Payout" feature here and receive your payouts even faster.
Your income is less than your minimum payment amount
Please note that it is possible that your actual earned income is less than the minimum payout amount you set. Let's say your net income is 250,00 EUR, but you have set a minimum payout of 400,00 EUR. To avoid such situations, we recommend setting the minimum payout to an amount no higher than 50,00 EUR.
No next payout date is displayed
If no next payout date is displayed in your account, please follow the next steps:
Please make sure that you have successfully passed the user validation process and have not made any subsequent changes to your user details. Please note that for security reasons, changing your user data may cause the validation to be reset. If you have made changes to your account, please read on here.
If you see a pending validation notification, it means that your payments are temporarily blocked. In this case, please contact our support team immediately at support@copecart.com so that we can help you clarify and restore your validation.
Check your Payment Account (payment interval, minimum payment amount, your bank account details).
You can learn everything about CopeCart payment process here.
Once your account has been successfully validated and all your payment details are correct, please contact our support team at support@copecart.com with any questions regarding your next payment. Our team is at your service and will help you as soon as possible.
Best regards
Your CopeCart Team