Sometimes we are not notified about your transaction because it was not successfully completed via our website. For example:
You did not click on "get reward" on your confirmation email to complete the transaction.
You clicked out of the retailer's website onto another site before completing the transaction
Cookies were disabled on the browser.
Adblocker was turned on.
Another code or discount was applied.
Another email address was used at any point in the transaction.
Reach out to our support team if you have any queries.