Why didn’t my cashback track?
Your cashback may not track for several reasons. To avoid issues, always check the terms and conditions of each offer before shopping.
Common reasons include:
The item or category purchased isn’t eligible for cashback.
An unauthorized coupon code was used.
The order was canceled or returned.
Browser cookies weren’t enabled, preventing tracking.
You navigated away from the store during checkout.
Other browser extensions interfered with tracking.
You switched from the Coupons.com browser to a retailer’s app during checkout.
Tip: Start your shopping on Coupons.com and complete your purchase on the same platform or browser where the offer was activated to ensure your cashback is applied.