In some instances, you might be required to issue payment refunds to your customers.

To issue a refund to a customer, open your CCK Store dashboard and locate the customer payment by navigating to your Orders page as shown below.

Find the customer payment and take note of your payment merchant (Stripe, PayPal or PayFast etc) as shown below:

Once you identified your payment provider, you should initiate the payment refund from within your payment merchant account.

After you successfully initiated the refund from inside your payment merchant account, log back into your CCK Store and click on the green Paid option next to the payment in question. Set this payment as not paid.

You can also select the green Completed button and mark the payment as Canceled to keep your payments and store area in order.

Read this article on issuing refunds using your Stripe account.

Read this article with the steps to follow to issue a PayPal refund.

Read this article to learn how to issue a PayFast refund.