Getting your player data into the system correctly is extremely important!

Importing Steps:

  1. CLICK HERE AND WATCH the instructional video so you can be ready for your import call.

  2. CLICK HERE and SCHEDULE your call so we can review your import.

  3. Attached you will find the template for importing. Email completed excel / CSV to us at support@courtreserve.com and we will import the info. We will email you when the import has been upload and then you can send out a WELCOME EMAIL and the players will be set to login and reserve.
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´╗┐Using our template can help you get all of the data in the CourtReserve System. Send the required information on the excel / csv to us at support@courtreserve.com and we will import the info. Once the CourtReserve team completes your import then you can send out a WELCOME EMAIL and the residents will be set to login and reserve. You can CLICK HERE AND WATCH this video on the import.



If you have Families at your Organization then you will need to create Family ID's not matter if you have family memberships or individuals memberships. Family ID's import all members of a family into the same family even if they have different membership fees.

All Family Memberships go one one tab and all Individual Memberships go on another tab.

Please "name" your Membership Type the same as you named them in the CourtReserve system. For example: Individual Membership Gold or Family Membership Tennis

So the yellow indicates the REQUIRED information. The system will generate a Member # if you do not have one. No one can share the same email in CourtReserve so please only put the email for the Primary Member and leave the others blank if they do not have an email.

These next fields are required for a FAMILY Membership. Family ID needs to be the same number in order to group members of a family imported into the same family inside of the system. We need to also know the Status of the family member too.

Additional Columns for address, phone can be uploaded along with any custom field information like ratings etc.

If you are going to be Uploading Transactional Data please make columns and include the Following:
Next Payment Date
(mm/dd/yyyy) format.
Start Date (if all imported accounts are active, no need to provide this)
Frequency (Monthly, Annually, Quarterly)
Any Balance Forwards or Balance Credits (negative numbers represent a credit)

Membership Fees / Dues - Please reach out and have a conversation with our team if you are transitioning fees from one system to the next. If we import your players with no membership fees but you want to charge membership fees in the future we have a special process to do this.


Email completed excel / cvs to us at support@courtreserve.com and we will import the info. Then you can send out a WELCOME EMAIL and the residents will be set to login and reserve.

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