PREREQUISITES
To use SafeSave as your payment provider in CourtReserve, you’ll first need to create a SafeSave payment account.
SETUP REQUIREMENTS
Once your SafeSave account is active, you’ll receive an email with a link to set your password and complete your account setup.
For further questions about payment integration, pricing, or enrollment, you can schedule a time to speak with SafeSave’s Account Manager, Chris Peter, here.
Note for SafeSave Users Integrated Before October 2024:
As of October 2024, new SafeSave integrations include both an API Key and a Public Key field. However, if your organization integrated with SafeSave prior to this date, you will only see the API Key field in your setup.
In This Article
How to Find Your Private and Public Security Keys in SafeSave
Log in to SafeSave and generate your API key by going to Options > Settings > Security Keys.
Two keys will need to be added to successfully to integrate your account:
Private Security Key
Public Security Key
Both keys can be generated from the Security Keys page.
For your Private Security Key, click Add a New Private Key. Add your Key Name, the Username Associated with the key, and check API. From there, your Private Security Key (Api Key) will be generated.
For your Public Security Key, click Add a New Public Key. Add your Key Name, the Username Associated with the key, and then select Tokenization as the Key Permission. From there, your Public Security Key (Public Key) will be generated.
When each key is created, copy and paste the series of numbers into the Integrated Payments Settings in CourtReserve as indicated in the next section of this article.
Enter Your Security Keys in CourtReserve
In the CourtReserve admin panel, go to Settings > locate the Billing Settings section > then click on Integrated Payments.
Payment Provider: Choose SafeSave.
Api Key: Enter your Private Security Key (paste in series of numbers from SafeSave).
Public Key: Enter your Public Security Key (paste in series of numbers from SafeSave).
For a detailed understanding of each setting on this page, see the Payment Integration article here.
SafeSave Dashboard
The SafeSave Dashboard allows you to view and manage your organization’s fees, credits, deposits, and more.
A full series of video tutorials is available. Click here to watch a video tutorial on using the SafeSave Dashboard, including reporting features.
Deposits for funds collected through CourtReserve typically take 2–3 business days to appear in your bank account. Please be aware that bank holidays may cause additional delays in deposit processing.
For any additional questions, you can reach out directly to the SafeSave support team at support@safesavepayments.com.
Hardware
SafeSave and CourtReserve are compatible with specific hardware devices that ensure seamless payment processing. These devices can be ordered directly through SafeSave.
After purchasing a terminal, you can find setup details for each device here:
For orders or additional assistance, contact Chris Peter at cpeter@safesavepayments.com, or reach out to the SafeSave Support Team at support@safesavepayments.com or by phone at (800) 220-8611.
SafeSave Failed eChecks
eCheck Returns:
If a player's eCheck payment fails and is returned, both the player and the admin will receive email notifications. When this occurs, CourtReserve will automatically reverse the payment, and any associated fees will be marked as Unpaid.
Late Returns:
If an eCheck is returned after it has already been marked as Settled, CourtReserve will not automatically revert the payment. In these cases, the admin must manually revert the payment. Doing so will update the associated fees to Unpaid, allowing a new payment to be collected.
Understanding and Handling Chargebacks
A chargeback is a forced payment reversal initiated by a cardholder through their bank—typically due to disputes like unauthorized charges, service dissatisfaction, or unclear policies. Unlike refunds, chargebacks bypass the club entirely and may lead to lost revenue, added fees, and time-consuming documentation. Fortunately, CourtReserve and SafeSave work together to help clubs prevent disputes and respond effectively when they occur.
Essential Webinar
Watch our webinar, “Protecting Revenue: Chargebacks, Fraud, and Prevention”, where Rachael from SafeSave breaks down the chargeback process, how to craft effective responses, and proactive steps to prevent payment fraud—without adding friction for your members. View here.
Helpful Resources
The following documents are available for download at the bottom of this article and are outlined below:
Chargeback Prevention Guide: A step-by-step outline of how to minimize common dispute triggers like no-shows, last-minute cancellations, and policy miscommunications.
Customer Dispute Call Log Template: A simple tool to document conversations and resolution attempts with members, which can be vital during a dispute response.
Chargeback Response Template: A ready-to-use format for replying to SafeSave dispute alerts with compelling evidence—customized by chargeback type (e.g., fraud, service not received, or late cancellation).
SafeSave & CourtReserve Chargeback Guide: A complete overview of how both platforms work together to protect your revenue, including timelines, red flags to watch for, and practical advice for clubs.
SafeSave Common Transaction Failure Messages
Download the SafeSave PDF below to learn more about common transaction failure messages and what they mean.