INTRODUCTION
Feature Summary: CourtReserve automatically voids an invoice when one of two events takes place.
Use Cases: CourtReserve auto-voids invoices to prevent invoicing and payment errors. System users can enable a feature that prevents auto-voids caused by members.
CourtReserve automatically voids an invoice when one of these actions takes place.
A system user (other any user with admin permissions) changes a fee on the invoice in any way. This includes changing a charge or paying a fee.
A member pays one of the fees on an invoice but doesn't pay the full invoice amount. The automatic void occurs because that invoice is now incorrect.
Please note that this will void the invoice, but not the fees linked to the invoice.
PREREQUISITES
Enable the Batch Billing add-on and complete the setup process.
SETUP REQUIREMENTS
Prevent member partial payments
System users can configure portal settings to prevent members from paying a fee that is a line item on an outstanding invoice created by the Batch Billing feature.
Log in to the admin dashboard.
Go to the side menu and click SETTINGS > BILLING SETTINGS.
Click the Invoice Settings icon. The Invoice Settings page displays.
Scroll down the page and check the box next to Prevent Members from Paying Transactions if Member has Pending Invoices. Click Save changes.
FEATURE USAGE - USERS' PERSPECTIVE
Disabled
If the system user does not enable this feature, players can pay a fee, which is part of an outstanding invoice. The player opens the Transaction Details page, locates an unpaid line item, and clicks the PAY button.
If a line item is paid, CourtReserve automatically voids the invoice on the member portal and admin side.
Enabled
If the system user enables this feature, CourtReserve stops players from paying a fee that is part of an outstanding invoice. If the player clicks the Pay button, CourtReserve blocks the payment workflow and displays a message that prompts the player to pay the full invoice amount.
