The RemoteLock integration offers a secure and efficient way to control access to your courts, doors, and other facility areas—ensuring they remain locked until the appropriate time for player entry.
Below, you'll find details on associated costs, required disclosures, how to review and purchase compatible locks, and step-by-step instructions for setting up RemoteLock within CourtReserve once your hardware has been received.
Pricing
Integration costs depend on your subscription plan:
Start: $25/month
Grow: $25/month
Scale: Included
Enterprise: Included
Note: For organizations that have not switched to the new pricing model (introduced June 1, 2024), this integration will cost $30/month.
Add-ons are unavailable for CourtReserve trial users.
Steps to get started with RemoteLock:
Complete our RemoteLock Request Form.
Once you complete the form, it will be sent to the RemoteLock team, and they will follow up with you directly.
If you need anything further here email, partnersales@remotelock.com for assistance.
SIGNED DISCLOSURE
Please reach out to the CourtReserve Support team to obtain the liability waiver you will need to review and sign to turn on Remote Access. Email support@courtreserve.com.
Lock Purchase
If you're interested in purchasing locks, please email partnersales@remotelock.com with the subject line: "CourtReserve Intro to RemoteLock."
Be sure to include key details such as your location, the types of doors to be secured, and any relevant use case information to help the RemoteLock team match you with the appropriate solution.
Lock Installation
Please note that CourtReserve and RemoteLock do not directly handle lock installation. If you require assistance, RemoteLock can connect you with a network of certified installation partners. These services may have limited availability, so we recommend reaching out early to ensure timely scheduling.
Setup Guide
To prepare for installation and configuration, review the official RemoteLock setup guide here.
After Purchase and Receiving the Locks - Set Up the Integration
1. In your CourtReserve admin panel, navigate to SETTINGS > ADDITIONAL FEATURES row > click the Additional Features icon.
2. Scroll down to Integrations > Access Control Integration. Check to enable and click Setup.
3. Click the blue Setup Access Control Integration button- this will bring you to the RemoteLock Portal login page.
Note: You will not be able to move forward here unless you have completed the documentation CourtReserve provided.
4. Sign in with your RemoteLock account credentials.
5. Once you sign in, you will be brought to a page where you will need to authorize CourtReserve’s access. Click Authorize.
6. Once you click Authorize, you will be brought back to your integration within CourtReserve.
7. When you click on the Locks tab in CourtReserve, you will see your devices. Any locks you already have set up on your RemoteLock portal will automatically populate here.
If you add additional locks to RemoteLock later, click the green Discovery button to get this page synced with your RemoteLock portal. Any new locks you’ve added will then populate.
Creating Custom Rules
The next step is to create your rules. These rules tell your locks when to generate pin codes, and when not to. You will need to create a Rule for each Lock. The system looks at the courts and will use the same pin for each lock to unlock.
1. Click on the Rules tab.
2. Click on the Edit button to the right of an Action type to edit the rule. Customize the rule as desired. This is where you will configure which locks should have pins automatically generated, and when.
Rule Type: Whether you are creating a rule of when a Pin code should be generated (‘Create Pin Code’), or when it should not be generated (‘Do Not Create Pin Code’)
Time Before Reservation to Send Code: This is how far in advance prior to the reservation you’d like the code sent to the player.
Is Rule Time Specific: This setting allows you to define whether the rule should apply only during specific days and times. For example, if you're creating a "Create PIN Code" rule and your facility is unstaffed on weekends, you can configure the rule to generate PIN codes only for reservations occurring on weekends—ensuring access aligns with your facility's availability.
Buffer Minutes: Specify how many minutes before a reservation begins the PIN code should become active. This allows players early access to the facility as their reservation approaches.
Courts: Select which specific courts this rule will work for.
Devices: Choose which locks go to the courts you selected.
Note: Note for admin purposes only, will not show on anything customer facing.
3. Once you click Save, you will see the updated rule customization.
Creating Codes for Events
Events in CourtReserve are used for anything involving a group of people- such as a lesson or a class. Through the integration, you have the option of customizing how codes are generated for events. Setting up the defaults in your Event Settings will allow you to configure how this works.
In CourtReserve, go to SETTINGS > EVENT SETTINGS > Defaults
Access Control Code
This setting determines how access codes are assigned to events—either automatically or manually.Generated: A unique PIN code will be automatically created for each scheduled event. This ensures a secure, event-specific access experience without manual input.
Manual: You can assign a custom 4-digit PIN code via the RemoteLock portal. This code will then be used for all applicable events. If needed, you can manually override the code for individual events within CourtReserve.
When setting up an event, scroll to the bottom of the event creation page and click on the Additional Setup tab. There, you can choose whether to have a PIN code automatically generated or manually assigned for the event.
Please note: This setting creates a single PIN code for the entire event, rather than generating individual codes for each participant.
Viewing Your Pin Codes
To view pin codes that have been generated for reservations and events, in the CourtReserve admin panel, click on Schedulers in the left menu, then click on the reservation/event you’d like to view the pin code for. You will see the pin code in the summary of the event.
All codes you have automatically or manually generated from CourtReserve can also be viewed in the RemoteLock portal on the Dashboard, or under the SETTINGS > ADDITIONAL FEATURES > Access Control icon.
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