INTRODUCTION
Feature Summary: System users can update the date and time of a court reservation originally made by club members or staff.
Use Cases: Rescheduling allows club managers to handle unexpected changes — such as weather-related court closures or last-minute adjustments — without needing to issue refunds or cancel bookings.
PREREQUISITES
Know how to open the relevant admin scheduler.
Understand how court closures can affect court reservations.
SETUP REQUIREMENTS
The first step is to locate the court booking that needs to be rescheduled. There are two ways to do this, depending on the system user’s workflow:
1. From the Admin Panel: Open the relevant Scheduler to find and select the reservation. The Expanded option will display all courts.
2. From the Closures Page: Open the Edit Closure page to adjust affected bookings. Navigate to SETTINGS > COURT & RESOURCE SETTINGS > Closures. Note: This step only applies if the changes are being made due to an existing court closure in CourtReserve.
Reschedule from the Admin Panel Scheduler
Go to the side menu and open the relevant SCHEDULER. The EXPANDED option will show you all the courts.
Find the calendar date and locate the court booking.
Hover the mouse on the booking, click the i icon, and then click the Edit icon.
On the Edit Reservation page, make any necessary changes (e.g., date or time). Optionally, check the box to send email notifications to affected players, then click Save. CourtReserve will automatically update both the Admin Scheduler and the member portal.
Note: You can also access the Edit Reservation screen by clicking directly on the reservation’s time range within the scheduler.
Reschedule from the Closures Page
Navigate to SETTINGS > COURT & RESOURCE SETTINGS > Closures
Click Edit next to the relevant closure to open the Edit Closure page.
Go to the Affected Reservations table and locate the reservation with a closure conflict.
Click the pencil icon.
The Edit Reservation page displays (same as above). Make the required changes, check the email notification box (optional), and then click Save.
On the Edit Closure page, CourtReserve removes the conflict from the Affected Reservations table.
Reschedule Closures from the Admin Panel Scheduler
You can also make adjustments directly from the Scheduler. In this example, the Scheduler displays the closure period. The system user can click the Info (ℹ️) icon > Edit or click the time range link on the reservation to open the Edit Reservation screen and make changes.
USER PERSPECTIVE
CourtReserve sends each member on the court reservation list an email notification about the schedule change (if the system user enabled this feature). The member portal displays current event information.
