INTRODUCTION
Feature Summary: Read and customize the default Welcome Email template.
Use Cases: The Welcome Email helps new members get started in CourtReserve by giving them a link to the member portal login page. System users can customize the email and add media (e.g. images) or links.
System users can send the Welcome Email message to new members that have never logged into their account on the member portal. This email shows new members how to set their password and log in.
CourtReserve does not send the Welcome Email message automatically. System users must manually send this to players. Click here to learn how to send a Welcome Email message.
SETUP REQUIREMENTS
Log in to the admin dashboard.
Go to the side menu and click SETTINGS.
Scroll down to PORTAL SETTINGS and click the Welcome Email icon.
The Custom Message page displays.
Add a Subject to the Welcome Email.
Use the toolbar to style and format the message.
CourtReserve automatically replaces the
{{First Name}}field with the member’s first name and the{{Organization Name}}field with your club’s name. If needed, you can change or delete these placeholder fields to customize the message.The “Please Click HERE…” text includes each player’s unique link to set their password and access the CourtReserve member portal. This link will not open from the email editor, but it will work correctly in the email your players receive. This line is required and cannot be removed or replaced.
Add or edit the message body text.
Click the Select files button and update images or documents.
Click Save after making any changes.
Adding New Fields
System users can add or replace the default custom fields in the template message. Click the Fields label, select an option on the drop-down menu, and then click Save.
CourtReserve adds the field to the message.
Optional Article Resources
System users can add links to educational articles directly in the Welcome Email message. These resources help new members learn the platform and understand key features. This page includes a list of recommended articles—review the content and choose the options that best fit your club.
USER PERSPECTIVE
If the system user sends a welcome email, the new member receives a message like the one in the screenshot below.
VIDEO TRAINING
Click here to watch the section of the Getting Started: Overview video that covers the information in this article.