Q: Why am I required to enter a credit card when opting-in for Encompass Calling IVR?
A: There is a monthly allotment of minutes allowed for each location's IVR line. This allotment has been determined based on most stores' average usage. However, if this allotment is exceeded over the course of a month, the credit card on file will be charged for the overage fees. Please refer to the chart below for monthly allotment, and overage charges:
Category | Included | Price per Additional Unit |
Voice Inbound | 250 minutes | $0.05 |
Voicemail Recording | 50 minutes | $0.01 |
Voicemail Transcription | 50 minutes | $0.07 |
SMS Outbound | 125 Messages |
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Q: How often are overages billed, and when can I expect this bill?
A: Overage charges are billed on a monthly basis. Your billing date is based on the day you signed up for your IVR.
Q: Where can I track my IVR usage for the current billing period?
A: You can track your IVR Usage for the current billing period within the IVR Usage Report in CRM>IVR Usage Report.
Q: Where can I view past IVR invoices?
A: You can see your past IVR invoices within the store entity page for each individual store.
Q: How will I receive notification of billing?
A: Billing notices will be emailed to the individual who completed the IVR set up via the email address on file for that person through Encompass.
Q: How do I change the POC for billing?
A: You can reach out to support@cprencompass.com to update the billing contact.
Q: How do I update my credit card on file?
A: You can easily change credit card information via the store entity page for the store you want to update.
Q: I have questions about an overage bill. Who do I contact?
A: You can reach out to support@cprencompass.com for billing questions.
Still have questions? Reach out to us here.