Skip to main content
All CollectionsEncompass CallingEncompass Calling Reporting Guides
Guide to the Encompass Calling IVR Usage Report
Guide to the Encompass Calling IVR Usage Report

Keep tabs on your IVR usage with this report.

Taryn Wickel avatar
Written by Taryn Wickel
Updated over 11 months ago

The Encompass Calling IVR Usage Report makes it easy for you to track minutes and SMS for your locations so you can anticipate any overage charges for the current billing period. Let's take a look at where you can find this report, and how to use it.

Accessing the IVR Usage Report

The IVR Usage Report can be found under the CRM menu > IVR Usage Report.

Filtering the IVR Usage Report

Use the filter options at the top at the report to narrow down the stores you want to see usage information for. Click 'Update' to apply your filters.

You can also choose to export your usage report by clicking 'Export'.

Reading the IVR Usage Report

Once you've applied your filters, the report will display with usage by store:

Column Name

Description

Store

The store you are viewing IVR usage info for.

Start Date

Date the current billing period started.

End Date

Date the current billing period ends.

Inbound Voice Minutes

Number of inbound minutes used in the current billing cycle / total allotted inbound voice minutes.

Inbound Voice Minutes Overage

Amount to be charged for any inbound voice minutes in the current cycle to date.

Outbound SMS

Number of outbound SMS sent in the current cycle / total allotted outbound SMS.

Outbound SMS Overage

Amount to be charged for any outbound SMS messages in the current cycle to date.

Voicemail Minutes

Number of voicemail minutes in the current cycle / total allotted voicemail minutes.

Voicemail Minutes Overage

Amount to be charged for any voicemail minutes in the current cycle to date.

Transcription Minutes

Number of transcription minutes in the current cycle / total allotted transcription minutes.

Transcription Minutes Overage

Amount to be charged for any transcription minutes in the current cycle to date.

Total

Total amount to be charged in current billing cycle to date.

View Calls

Brings you to the call report for the current billing cycle to view individual call info.

Important things to know about the IVR Usage Report

  • This report only shows information for the current billing cycle. You can find usage information for previous billing cycles in the individual stores' pages (Entities>Stores) within the 'Billing' tab at the bottom of the page.

  • Billing Start and End dates are, by default, based on when you opted-in for your IVR.

  • If you'd like more info on billing, and how overages are charged, please refer to our Encompass Calling Billing FAQ article.

Did this answer your question?