At Crane, we’re dedicated to ensuring crypto transactions are fast, seamless, and secure for all users. In rare situations, your deposit may be subjected to security review, such as anti-money laundering (AML) checks, before it reflects in your wallet. Don't panic when it happens. This piece explains why deposit transactions are reviewed on Crane.
Why is my deposit under review?
Occasionally, crypto transactions undergo compliance reviews to ensure transactions align with financial security standards. The routine security checks help us protect your account. A review may be triggered by any of the following:
Unusual transaction behavior compared to your past activities.
Random security checks as a part of our standard security process.
Note that security reviews are a standard industry practice and don't necessarily indicate any issue with your account.
How long does the security review on Crane take?
It takes 3 to 10 working days. Once finished, your deposit will automatically reflect in your wallet, and you’ll receive a notification.
Is my money safe during the security review?
Yes, your funds remain completely secure throughout the review process. Our systems are designed to ensure all transactions are handled safely and transparently.
Do I need to do anything?
In most cases, you don't need to do anything. We’ll take care of everything and update you once the review is complete.
Still have questions?
Chat with us in the app or reach out at support@usecrane.co. We'll be happy to answer any questions you have about your account.