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How to create a Crane account in 3 easy steps
How to create a Crane account in 3 easy steps

Setting up a Crane account is as easy as eating a pie. Learn how it works in this piece. | Inside_crane

G
Written by Growth Team
Updated over a month ago

Getting started on Crane is as easy as ABC. Follow these three steps to create an account.

How to create an account on Crane

Step 1: Download the Crane app from the Google Play Store or App Store. Select the sign-up option. Choose your country of residence and click "Proceed."

Step 2: Choose what you'd like to use Crane for. You have three options, as shown in the image below:

The "What would you like to use Crane for?" page on Crane

If you choose the first option ("Buy and send out crypto"), you'll get an error response because you can neither engage in peer-to-peer trading nor send crypto to other wallets on crypto.

Therefore, you can only continue your registration after selecting one of the other two options ("Receive payment as a freelancer and/or business owner" and "Convert my crypto trading earnings") because those are the services Crane offers.

Step 3a: Fill in the details (name, email address, and password) on the signup page. Create a strong password with at least eight characters containing upper and lower case letters, a digit, and a special character. Strong passwords improve your account security.

Step 3b. Enter the one-time password (OTP) sent to your registered email. Once you do, you can use the Crane app to receive payment from anyone.

The OTP page on the Crane app.

If you have any account opening issues, contact support@usecrane.co to resolve your complaints.

Frequently Asked Questions about creating an account on Crane

1. How long does it take to receive OTP on Crane?

It takes ten minutes to receive OTPs. However, a poor network from your internet service provider (ISP) may delay it. Request a new OTP after ten minutes if you have delays. Otherwise, contact us at support@usecrane.co to resolve the issue.

2. What's the meaning of Know Your Customer (KYC) on Crane?

Know Your Customer (KYC) is a mandatory requirement from the Central Bank of Nigeria (CBN) for identifying clients of financial businesses, like Crane. KYCs are necessary for account security, regulatory compliance, and accountability. Tier 1, Tier 2, and Tier 3 are the KYC tiers on Crane. The table below explains the requirements and limits for each tier.

Requirements & limits

Tier 0

Tier 1

Tier 2

Tier 3

Phone number

Not required

Required

Required

Required

Email

Required

Required

Required

Required

National Identity Number (NIN)

Not required

Not Required

Required

Required

Identity documents (international passport, driver's license, and National ID card)

Not required

Not required

Not required

Required

Selfie scan

Not required

Not required

Not required. It only applies when you don’t have access to the phone number attached to your NIN.

Required

Address verification

Not required

Not required

Not required

Required

Crypto conversion limits

NA

can receive and covert unlimited crypto

can receive and covert unlimited crypto

can receive and covert unlimited crypto

Daily withdrawal limit

NA

₦500,000

₦2,000,000

₦10,000,000

Single transaction withdrawal limit

NA

₦500,000

₦1,000,000

₦2,000,000

The requirements for the KYC tiers on Crane

3. What's the meaning of Auto-Convert on the Crane app?

Auto-Convert is used for automatically converting virtual currencies to local currencies on Crane. Once you set the value, the conversion will take place automatically.

4. How do I change my password on the Crane app?

Follow the steps below to reset your password on the Crane app.

Step I: On the homepage, go to Settings

Step II: Click on "Change password" under Security

Step III: Add the current and new passwords, as required in the image below, then click "Change password."

The password page during account set up on the Crane app.

Your password change will take place immediately. However, if you experience any delays, contact support@uscecrane.co to resolve the issue.

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