One might expect the prices you charge your customers to be very straight forward: you do a job and you charge a set price for it. However, things don't always work that way. You might have a contract price (that you had to negotiate) or even personalized pricing for certain customers who were grandfathered into your current pricing structure. The possibilities toward custom pricing on a per-customer basis are endless!
Regardless of the reason, being able to set custom prices for every single customer can often be crucial for any business in any industry. Fortunately, CRO makes this very simple!
We'll need to get to the "Asset Pricing" screen for a customer, which can either be done by searching for the customer in CRO Billing and then clicking their "Edit" button, shown here:
However, as often is the case, you may just still be in the CRO Dispatching system. Perhaps, even, you just created this customer and immediately want to go in and start setting their custom pricing. In either case, getting RIGHT to that customer's pricing is as simple as a single mouse click.
When the customer is open on the Customer Center (in CRO Dispatching) you can click on the dollar sign ($) at the bottom left.
This will instantly open a new tab in your browser, pointing directly to that location's billing options over in CRO Billing. If you weren't already logged into CRO Billing then you will need to do so before moving forward.
On that billing options screen, you'll want to head over to the Asset Pricing tab.
Once there, you'll be presented with all the assets currently deployed with the customer as well as any other assets that were preemptively added to this screen. This is done in order to custom set prices for assets and jobs before the asset is present, which is done with the Add button.
When you're on this screen, though, you'll see a grid of prices broken down by job type and asset type.
As you likely know by now, all of CRO's pricing is structured to where there is a base price in place (also known as the "starting price") which can be adjusted from there. If you need to charge more than the base price then you'll apply a Surplus. If you need to charge less then you'll want to apply a Discount.
In the column highlighted with the arrow, you simply need to provide the difference. For example, if you need to increase your base price by $50 then you'll choose "Dollar Amount," "Surplus," "50". Simple as that!
If you want to offer a 10% discount to a valued customer, however, you'd want to choose "Percentage," "Discount," "10". This will ensure that every time you perform that particular job on that type of asset that the price adjustment is applied.
The beauty of Asset Pricing lies in how you can set the price in here and then every future invoice will reflect that price. You won't have to manually adjust an invoice for them ever again as long as this is properly set!
In closing, you also have the option to custom set prices for NON-Asset products (like tonnage). This is done under the Product Pricing tab and behaves very much the same. Simply click "Add" to add the Product, then apply the adjustment just as you do on the Asset Pricing screen.