Setting custom prices for a customer's assets is easy within the CRO Billing system. There are two ways you can start the process: From Billing or Dispatch.
From Billing
You can search for the customer in CRO Billing and then click the "Edit" button to get to the customer's "Asset Pricing" screen.
From Dispatch
Search for the customer in the Customer Center and click on the dollar sign ($) at the bottom left, which will open a new tab in your browser, pointing directly to that location's billing options over in CRO Billing. You may need to log in to CRO Billing if you were not already logged in.
Setting Asset Pricing
Once you've gotten to the billing options screen, select the Asset Pricing tab.
You'll be presented with all the assets currently deployed with the customer, as well as all other assets for this customer. You'll see a grid of prices broken down by job type and asset type.
All of CRO's pricing is structured so that a base price is in place (also known as the "starting price"), which can be adjusted from there. If you need to charge more than the base price, then you'll apply a Surplus. If you need to charge less, then you'll want to apply a Discount.
In the column highlighted with the arrow, you need to provide the difference. For example, if you need to increase your base price by $50, then you'll choose "Dollar Amount," "Surplus," "50".
If you want to offer a 10% discount, you'd choose "Percentage," "Discount," "10". This will ensure that every time you perform that particular job on that type of asset, the discount price adjustment is applied.
The power of Asset Pricing lies in how you can set the price here, ensuring that every future invoice reflects that price. You won't have to manually adjust an invoice for them again, as long as this is properly set!
You also have the option to set custom prices for NON-Asset products (like tonnage). This is done under the Product Pricing tab and behaves similarly. Simply click "Add" to add the Product, then apply the adjustment just as you do on the Asset Pricing screen.
If you have any questions about this process or would like further training on this or any other topic in CRO, feel free to contact customer service to arrange a training session. We are always here to help you navigate CRO and make your job easier.