Fans must tap the prize item attached to the parachute, not the parachute itself. The parachute is just the delivery mechanism — tapping it won't register as a catch. Fans need to tap directly on the prize item (such as a gift card, comic book, ball, product image, or branded token) hanging from the parachute. This is explained in the in-game tutorial that appears when fans first enter the game, but many users click through tutorials quickly without fully reading the instructions. When promoting AR Prize Drop, consider having your PA announcer or on-screen graphics remind fans to 'tap the prize, not the parachute!' This simple instruction helps prevent confusion and ensures fans have a smooth, successful experience.
