Currently, the frame image in AR Prize Drop requires a PNG format — it cannot accept animated GIFs or video content. However, CUE recognizes the value of allowing animated frames and this capability exists in other areas of the platform. If animated frame support would significantly enhance your activation concept, CUE can submit a feature request to the development team. Because this enhancement would add value for all AR Prize Drop users, it may be prioritized as a platform-wide improvement rather than a custom cost item. Discuss your specific needs with your CUE account team to explore timing and possibilities.
