While CUE's platform is designed to accommodate last-minute prize changes — even on the day of the event if needed — we strongly recommend finalizing your prize inventory as early as possible for the smoothest experience. Early confirmation allows us to properly configure prize quantities, percentages, redemption instructions, custom graphics, and promotional scripts, while giving your team time to brief announcers on prize details and test the experience thoroughly.
That said, we understand real-world situations don't always cooperate. If you receive unexpected prize inventory (like sponsor-provided items that materialize at the last minute), our team can quickly add them to your activation — we've helped clients add prizes just 30 minutes before game time when needed. For future events, we recommend confirming prize inventory at least a few days to a week in advance. We also suggest having backup prize options ready (such as team merchandise, posters, or gift cards) in case sponsor-provided prizes fall through. The more prepared you are with prize details, the better the fan experience will be.