Complete Self-Service

Bots use machine learning to accelerate resolution times for your customers-even if your team is busy or offline.

Easy-To-Train Automation

Resolution Bot automatically recognizes similar questions from past conversations to serve up the answer you deem best.

Goodbye Repetitive Work

Chatbot responds to questions that get asked over and over, so your team can focus on more productive tasks.

Automation While Typing

Speed up self-service by offering relevant answers based on what customer are typing-before they even hit the enter key.

Bots in Different Languages

Make 24/7 global support easier for your team by automating answers in 38 languages.

Bots in Different Time Zones

Your team doesn't have to be online for our bots to start conversations, route qualified leads, and collect customer info for you.

Customization

Choose who the bot speaks to and how it answers based on criteria like customer spend, business type, and more.

Proactive Support

Save your team time by solving your customers' problems before they contact you.

Automate Common Questions

Brings you upleveled support automation that scales your team by resolving 33% of common questions for you.

Improve Response Time

The bot show a 44% improvement in customer response times.

Feedback Loops

Built-in feedback loops to clearly see what's working, or how to make articles better for your customers.

Automate Feedback

Track how customers are rating your content, or collect more thorough feedback if they can't find an answer.