Voiding The Transaction - Website
If you want to void your test transaction to refund the payment, follow the simple steps below
Click on the appointment from the Appointment Book.
If you do not see the appointment, go to Appointment List at the upper right and use the search filters.
Click Appt Details
Use the Actions drop-down menu from the top right
Select Void Transaction
Enter a reason for the void if you wish, and make sure the check box next to Void credit card transactions is selected. This is how the money will be refunded
Click Void
Voiding The Transaction - Mobile App
From the Appt Book, choose the List view at the top of the app
Tap on the test appointment from the list
At the bottom of the screen, select Void Sale
Enter a reason for voiding if you'd like, then tap Void Ticket
