Every new employee you add to DDS Dashboard gets an automatic invitation email with instructions to set their password. If that email doesn't arrive, the employee's 8-character invitation code is the backup: they can use it with their email address to set a password and log in.
Before you start
Who can do this: Admins find and share the code (only Admins can see the Employees section). The employee then uses the code to log in.
You'll need: The employee must already be added in DDS Dashboard with Create Account for Employee checked. See How to Add a New Employee.
Steps
Find and share the code (Admin)
Go to Employees in the left-hand navigation.
Find the employee in the list.
Look in the Status column to see their 8-character invitation code. The code shows there until the employee creates their account.
Give the code to the employee.
Use the code to log in (Employee)
Go to ddsdashboard.com.
Click Use Invitation Code in the top-right corner.
Enter your email address and your 8-character code.
Set your password.
Log in to DDS Dashboard with your email and new password.
Good to know
Once the account is created, the code goes away. The employee's Status changes to Active, and the code no longer shows.
Codes expire after 14 days. A code works for 14 days from when it was last sent. If it has expired, an admin can resend the invitation to get the employee a fresh code.
Use the email address you were invited with. The employee must enter the same email address their admin used when adding them, along with the code.
Need to send the invitation again? Admins can edit the employee in the Employees section and click Resend invitation. If the old code is still valid, the same code is sent again. If it has expired, the employee gets a new one.
Check for the newest email first. If an invitation link doesn't work, the employee may be opening an older invite. Gmail can group invitation emails into one thread, so have them open the most recent one.
Some email providers block invitation emails. If the email never shows up (including in spam), share the invitation code instead.
Still stuck? Contact DDS Dashboard support. We can reset a password or change an employee's login email.