This article is intended for Henry Schein One's Ascend Practice Management System.
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What these issues may look like:
The command "Jump To" is not working as expected (such as moving to an unexpected tooth or position)
Spot-charting is marking incorrect positions or teeth
Skip/back/next are not working as expected
Say the tooth number on its own. Leave the word "tooth" out of jump commands. "Tooth" can be transcribed as "two", so "jump to tooth fourteen" may be heard as "jump to two fourteen" and the cursor will not move. Say "Jump to fourteen".
Troubleshooting steps
1. Make sure the BP and Sup setting is set to 0
1. Select a patient and then navigate to Perio under Clinical
2. Click New Perio Exam or Discard Exam & Create New One to see the Exam Settings screen
3. Make sure "Enter BOP and SUP" is set to 0:
Warning:
If this setting is not set to 0, you will encounter issues when trying to mark bleeding on the current tooth
If this article did not resolve your problem, please contact our Support team for assistance