Microphone icon pulses red but does not hear me
To help resolve issues with your microphone, try the following steps:
Troubleshooting your mic on your windows machine
Make sure your microphone is connected to your PC.
Select Start :windows: > Settings :settings: > System > Sound
In Sound settings, go to Input > Choose your input device, and then select the microphone or recording device you want to use.
To test a microphone that has already been installed:
a)Make sure your microphone is connected to your PC.
Select Start :windows: > Settings :settings: > System > Sound.
In Sound settings, go to Input > Test your microphone and look for the blue bar that rises and falls as you speak into your microphone. If the bar is moving, your microphone is working properly.
Microphone misses pocket depth values and/or voice commands
Here are some reasons why some pocket depths could be missed:
Microphone records extra pocket depth values and/or voice commands that I didn’t say
Here are some reasons why some extra pocket depths could be added:
Microphone only hears me if I speak very loudly
If you have installed your microphone according to the installation guide but find that you must raise your voice for the microphone to hear you, you may need to relocate the microphone to better capture your voice. If your mic still isn’t hearing you very well after moving your mic closer, it’s likely due to background noise or an issue with your computer. To resolve this, please contact the person or company that handles your IT.
Microphone misses/incorrectly captures all commands
Please review our Perio Voice Commands document to verify the sentence structure of your command. If the issue persists, please notify the Customer Support Team.
Microphone turns off (automatically turns red to blue)
The microphone is programmed to turn off automatically after 2 minutes of inactivity. If the microphone shuts off while you are in the process of charting, please verify that background noise is not causing the microphone to not hear your voice and time out. If issues persist, please contact the Customer Support Team.
Invalid Office Key
If you encounter an error message “Invalid Office Key,” please contact support. The Support Team will modify your customer information to resolve the issue.
Are there recommended WIFI speeds for Bola app for Dentrix Desktop?
Wireless networks are to be used at your own risk due to potential interference from X-ray machines and other devices. If using wireless networks, the network should be wireless-AC or higher and meet local network speed requirements.
Bola AI is slow to respond
Issues with Bola AI responding, or processing slowly, are often due to poor WiFi speed or processing power of the machine. Please contact your IT professional for a consultation on improving these issues.
Command Comprehension
Bola AI can understand and process many different combinations of commands, but they must be formulated in a specific way. Commands must be spoken clearly and with a consistent cadence. Pausing for long periods of time in the middle of a command can cause the system to drop information.
To ensure that your commands work as expected, we recommend that you review our “Voice commands list” document to check that your command is valid. To access our “Voice commands list” , navigate to “Instructions for use” then “Voice commands list”.