If you still have questions or encounter errors even after viewing the FAQs, please contact DeployGate.
You can contact us via one of the following methods: email, chatbot, and inquiry form.
Email address: help@deploygate.com
Chatbot: The chatbot bubble is at the bottom right of this page
Inquiry form: https://deploygate.com/contacts/new
If you are an existing DeployGate user, please include the following information to expedite our investigation and let us assist you more quickly.
DeployGate username,
If you use Organization Plan (Startup, Business, Large Business), please include Organization name
If you use Enterprise Plan or Flexible Plan, please include Workspace ID.
OS type (for technical inquiries)
OS version (for technical inquiries)
To locate your username, Organization name, or Enterprise name, please see below.
Username
You can find your username on the top right of your Dashboard after logging in to DeployGate.
Organization name
If you use Organization Plan (Startup, Business, Large Business), please include Organization by following the instruction below.
There are two ways to find your Organization name.
・Organization Settings page
From your Dashboard, select the username icon at the top right of the page to open a dropdown menu. Select “Organizations” to view your organizations.
You can also access the Organizations list by expanding the menu below your user image on the left of the Dashboard.
Select the Organization and go to “Settings” > “Organization settings” to view the Organization name.
・Organization URL
You can also find your Organization name from the Organization’s URL. The text displayed after “https://deploygate.com/organizations/” in the URL is your organization name.
Workspace ID
If you use Enterprise Plan or Flexible Plan, please include Workspace ID by following the instruction below.
You can find your Workspace ID from the Workspace admin console, which you can access by selecting your Workspace name from the top right corner after logging in DeployGate.
