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How to sell more memberships in your clinic

Learn how to build a profitable membership with SLA Medical founder, Sarah Louise and Dermis Co-founder, Joe Leek.

Updated over 2 weeks ago

Step 1. Set up a strong "Why" for team members

  • For 1-3 staff members:

    • A monthly sales quota (fear-driven): "Staff member must sell a minimum of £500 worth of memberships every month. Missing your quota for 3 months in a row will put you at risk of getting fired"

    • A direct membership commission bonus (incentive-driven):

      • £150 commission for every £270/mo membership sale

      • £70 commission for every £129/mo membership sale

      • £30 commission for every £99/mo membership sale

  • For +3 or more staff members:

    • An end-of-the-month/week bonus for the top-selling team member(s):

      • Top-selling team member gets £800 bonus! 2nd place gets a £300 bonus!

For best results, use a combination of all 3.


Step 2. Set up a strong "How" for team members

Here's a simple but effective framework to sell memberships (rooted in psychology):

  1. Unsell what they don't need (this makes you more credible):

    • "Ok, so given you have (XYZ CONCERN), you definitely DON'T need (X TREATMENT), or (X MEMBERSHIP TIER)."

  2. Prescribe what they do need:

    • "It looks like you'll actually need either (Y MEMBERSHIP TIER) or (Z MEMBERSHIP TIER) because realistically those are the only 2 that will specifically address (XYZ CONCERN) due to (GIVE A REASON)"

  3. Ask if they prefer A or B (asking "which" instead of "do you want to sign up?" is more a significantly more effective method):

    • "So which one do your prefer, (Y MEMBERSHIP TIER) or (Z MEMBERSHIP TIER)?"

  4. Make it easy to pay ("I'll sign up it later" means "I'll never sign up", so get them to sign up now on their app while they're in front of you):

    • "Awesome, great choice! All you need to do is click on "Subscribe" right here on the app and Apple Pay and you'll immediately get your free sign-up bonus"


Step 3. Role-play with staff and monitor their progress

Good systems come with tracking. Set up:

  1. 2-3 Role-play sessions to make sure your staff know how to sell using the 4 step membership sales framework.

  2. Weekly monitoring of your team's performance leaderboard on your Dermis dashboard (you can't improve what you don't measure).

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