Connecting an OnlyFans or Reveal account happens through the Desirely Chrome extension, just like a MYM account whose email address and password don't work in the app. The idea: you log in to the platform normally in your browser, then the extension securely passes that session to Desirely. With the extension, you never enter the platform's password in Desirely.
For MYM, start with the app: a MYM account connects directly with its email address and password (Models page, "Add an account", then MyM). See "Connect a MYM account with an email address and password". If the connection fails while the credentials work on MYM, follow the steps below.
Steps
Install the Desirely extension from the Chrome Web Store, then pin it to your toolbar so it's easy to find.
Log in to the model's account on the platform (OnlyFans, Reveal, or MYM on creators.mym.fans), in the same browser.
Without leaving the platform's tab, open the extension from the toolbar and log in with your Desirely account.
Click Send to Desirely.
Go back to Desirely, to the Models page, and refresh the page.
A window then opens to create a model or link the account to an existing model (if it doesn't, click Link accounts at the top of the page): see the next article, "Create a model or link an account".
The Link platform accounts window: attach the account to an existing model card (1) or create a new model (2).
Several MYM accounts? Connect each one from its own Chrome profile, with the extension installed in each profile: in the same profile, they disconnect each other. See "Several MYM accounts: one Chrome profile per model".
If the connection doesn't show up
The extension shows Platform: Not supported and the Send to Desirely button stays greyed out? You opened it from another site. Go to the platform's tab (onlyfans.com, dashboard.reveal.me or creators.mym.fans), logged in to the model's account, then open the extension again.
Check that you were logged in to the platform when you clicked Send to Desirely.
Send again from the extension, then refresh the Models page once more.
If that's not enough, follow the steps the extension shows when a sync fails: clear the platform's cookies and cache (in Chrome, click the icon to the left of the address, then "Cookies and site data" and delete them), sign out, refresh the sign-in page, sign in again, refresh the page, then run the sync again from the extension.
If the problem still persists, contact support from the Messenger.
What the connection is for
Once the account is connected, Desirely receives the platform's messages and can reply to them if the AI is enabled. If the account's password changes on the platform side, the session can expire: the account then switches to Disconnected. Click Reconnect on its row, Models page (see "A platform account shows Disconnected").
Models page: expand the model's accounts, then click Reconnect.