Desirely support happens through the Messenger, the bubble at the bottom right of your app.desirely.co workspace. You are already there if you are reading this.
For a faster reply
Give us the context up front:
the model and the platform involved;
if it concerns a conversation: the fan's username or the conversation link;
what you expected, and what you see instead;
for an AI behavior issue: a specific example (conversation link, screenshot).
Before you write
Many questions are answered immediately in these articles:
the AI is silent: "The AI is not replying: the checklist";
a reply that does not work for you: "The AI is not behaving as expected";
a Disconnected account: "A platform account shows Disconnected";
a commission question: "What is the commission calculated on?".
What we prioritize
Situations where you are losing money (bot stopped in the middle of the day, an account that cannot be reconnected, a payment problem) and violations of the AI's behavior rules (see "What the AI never does").