Troubleshooting and security
Fix an issue and understand how your data is protected.
7 articles
- Contact supportHow to reach us and get a fast reply.
- Several MYM accounts: one Chrome profile per modelWhy a MYM account gets disconnected when several accounts share the same Chrome, and how to avoid it.
- Delete your accountDelete your Desirely account yourself, from the app.
- A platform account shows "Disconnected"Why an account gets disconnected and how to reconnect it.
- The AI is not replying: the checklistThe possible causes, in the order to check them.
- The AI is not behaving as expectedAdjust the behavior when a reply does not work for you.
- Security and privacyHow your credentials and your data are protected.