Update Payment Method
When You Need This
Your card expired, you got a new card, or a payment failed. Instead of digging through account settings, everything happens in your Stripe billing portal.
The bottom line: Two clicks from Dezygn gets you to where you can update any payment information.
Note: This is for subscription customers only. Legacy Special upgrade customers don't need to update payment methods (no future charges).
Step-by-Step Process
Step 1: Access Billing Portal
Go to chat.dezygn.com/settings
Click "Manage Billing"
You'll be redirected to Stripe
Step 2: Update Payment Method
Look for "Payment methods" section in your Stripe portal
Click "Add payment method" to add a new card
Or click the "..." menu next to existing cards to update or remove them
Fill in your new card details
Set as default if you want this card used for future payments
Step 3: Verify the Change
Your new payment method should show as "Default"
Old payment methods can be removed if no longer needed
Next billing will use the new default payment method
Common Situations
"My card was declined"
What happened: Your bank blocked the transaction or card details are wrong
How to fix:
Double-check card number, expiry date, and CVC
Ensure billing address matches your bank records
Contact your bank if they're blocking international payments
Try a different card if available
"My card expired"
What happens: Payments will fail when your subscription renews
How to fix:
Add your new card with the updated expiry date
Remove the expired card
Make sure the new card is set as default
"I want to change from one card to another"
Process:
Add the new card first
Set the new card as default
Remove the old card (optional, but recommended)
Troubleshooting Payment Updates
"The new card isn't being charged"
Make sure you set it as the "Default" payment method
Old default cards take priority over new cards that aren't set as default
"I added a card but it's not showing up"
Refresh the billing portal page
Log out of Dezygn and log back in
Try a different browser if the issue persists
"My bank keeps declining the payments"
Common reasons:
International payment restrictions
Insufficient funds
Security holds on online purchases
Wrong billing address
Solutions:
Call your bank to authorize payments to "Stripe"
Verify your billing address exactly matches your bank records
Try a different card from the same bank
Payment Method Types
✅ Accepted Cards
Visa, Mastercard, American Express
Debit cards with Visa/Mastercard logos
Most international cards
❌ Not Accepted
Prepaid gift cards (usually blocked)
Virtual cards (some restrictions)
PayPal (not available through Stripe portal)
Security Notes
Your card details are safe:
Stripe encrypts all payment information
Dezygn never sees your full card number
You can remove cards anytime
Best practices:
Remove old/expired cards
Keep billing address current
Use cards from your primary bank for reliability
After Updating
Immediate effect: New payment method is available for use Next billing: Will use your default payment method Failed payments: Can be retried immediately with the new card
Quick access: chat.dezygn.com/settings → Manage Billing → Payment methods