Feature Access Missing
When You Can't Access Expected Features
You're looking for a feature you thought you should have - maybe Studio editor, model training, team collaboration, or premium AI models - but you can't find it or it's locked/grayed out.
The bottom line: Feature access depends on your specific plan type, legacy status, and account configuration. Most "missing" features are actually plan limitations.
Quick Feature Check
Where to Check Your Plan Details
Log into your account at chat.dezygn.com
Go to Settings → Plan & Credits
Review your current plan and included features
Compare with what you expected to have
Common Plan Confusion
Freelancer vs Agency plans have different features
Legacy vs subscription accounts have different access
Free legacy vs paid upgrades include different features
Plan-Based Feature Access
Freelancer Plan Features
✅ Included:
Core AI image generation
Basic video creation
Standard quality models
Limited brand management
Basic user support
❌ Not Included:
Advanced Studio editor
Custom model training
Premium video models
Unlimited team members
Priority support
Agency Plan Features
✅ Included:
All Freelancer features
Advanced Studio editor
Custom model training (limited)
Premium AI models
Unlimited team collaboration
Priority support
Advanced brand management
❌ May Not Be Included:
Unlimited model training
Some beta features
Enterprise integrations
Legacy Account Features
Depends on your original purchase:
Base legacy accounts: Core features only
Legacy Special upgrade: Adds unlimited brands/campaigns/team
Legacy subscriptions: Feature set matches subscription level
Common "Missing" Features
"I can't find Studio editor"
Studio is available on:
Agency plans (full access)
Some higher-tier legacy subscriptions
Not included in basic Freelancer or free legacy accounts
To get Studio: Upgrade to Agency plan or add legacy subscription
"Model training option is missing"
Model training is available on:
Agency plans (limited training per month)
Legacy Agency subscriptions
Not included in Freelancer or basic legacy accounts
To get model training: Upgrade to plan that includes it
"Can't invite team members"
Team features depend on plan:
Free accounts: Usually no team features
Freelancer: Limited team members (3-5)
Agency: Unlimited team members
Legacy Special: Unlimited team members
"Premium AI models are locked"
Premium models access:
Included: Agency plans and higher legacy subscriptions
Limited: Some Freelancer plans have restricted access
Not included: Free accounts and basic legacy accounts
"Missing video generation options"
Video generation tiers:
Standard video: Most plans include basic video generation
Premium video: Agency plans and subscriptions
Advanced video: May require specific plan levels
Legacy User Feature Access
Free Legacy Account Features
What you definitely get:
Monthly credit allocation (based on original purchase)
Core AI image generation
Basic video creation
Commercial usage rights
What you probably don't get:
Advanced editing tools
Team collaboration
Premium AI models
Custom model training
Legacy Special Upgrade Adds
Unlimited brands and campaigns
Unlimited team members
Insta-share feature
500 bonus credits
Does NOT add: Advanced features like Studio or model training
Legacy Subscription Adds
Legacy Freelancer subscription ($49/month):
All premium features
Model training (limited)
500 monthly credits
Priority support
Legacy Agency subscription ($99/month):
All features included
More model training
1,500 monthly credits
Priority support
How to Get Missing Features
Check Upgrade Options
In your account:
Go to Settings → Plan & Credits
Look for "Upgrade Plan" options
Compare current vs available features
See pricing for feature additions
Legacy User Upgrade Paths
If you're a legacy user:
Legacy Special: One-time upgrade for unlimited features
Legacy subscriptions: Monthly plans with all modern features
Regular subscriptions: Standard pricing for ongoing access
Note: Legacy Special is only available during initial account activation
Contact Support for Clarification
If you're unsure what you should have:
Contact us through our support channels with the subject: "Feature Access Question - [Your Name]"
Include:
What plan you think you have
Which features you expected
Screenshots of your current plan page
Original purchase details (if legacy user)
Account Configuration Issues
Features Should Be There But Aren't
This can happen due to:
Account activation issues after purchase
Plan assignment errors in the system
Legacy account migration problems
Recent plan changes not fully processed
These are system issues we need to fix manually
After Plan Upgrades
Wait time: New features can take up to 24 hours to appear
If longer: Contact support for manual activation
Cache issue: Try logging out and back in
Legacy Account Complications
Complex legacy purchases sometimes confuse the automated system:
Multiple legacy product purchases
Upgrades spanning different payment systems
Special promotional offers
Custom arrangements
Solution: Manual account review and configuration by support team
Browser & Technical Issues
Features Hidden by Browser Issues
Clear browser cache if:
Features were there before but disappeared
Some parts of interface look broken
Buttons or menus aren't appearing correctly
Mobile vs Desktop Feature Access
Some features work better on desktop:
Advanced Studio editing
Complex model training
Multiple file uploads
Team collaboration features
Try desktop browser if mobile experience seems limited
Beta Features & Early Access
Features You Heard About But Can't Find
Some features are:
Beta testing only (limited user access)
Announced but not released yet
Higher plan tiers only
Regional restrictions apply
Getting Beta Access
Contact support if you're interested in:
Testing new features before release
Early access to advanced tools
Feedback programs for feature development
Billing vs Feature Access Issues
Paid But Features Not Active
If you recently upgraded:
Payment processed but features not activated
This is an account activation issue
Features Disappeared After Payment Issues
If your payment failed:
Features may be temporarily disabled
Fix payment issue to restore access
Getting Help
For feature access questions:
Include in your support request:
Current plan (screenshot from settings)
Expected features you think you should have
Purchase history (especially for legacy users)
Specific features you're trying to access
Common resolutions:
Plan upgrade to get desired features
Account configuration fix for system errors
Clarification of what your plan actually includes
Manual feature activation for complex cases
Remember: Different plans include different features. If you need specific functionality, upgrading your plan is often the solution.