Team Member Issues
When Team Collaboration Isn't Working
You're trying to invite team members, VAs, or collaborators to your Dezygn account, but invitations aren't working, team members can't access features, or you're hitting limits you didn't expect.
The bottom line: Team features depend on your plan type and settings. Most issues are plan limits or invitation email problems.
Quick Diagnosis
"Can't find the invite option"
Most likely: Your plan doesn't include team members
Check: Freelancer plans have limited team features, Agency plans have full access
"Invitations not being received"
Most likely: Email delivery issues or wrong email addresses
Solution: Check spam folders and verify email addresses
"Team member can't access features"
Most likely: Permission settings or plan limitations
Solution: Review role assignments and plan inclusions
"Hit team member limit"
Check: Your plan's team member allocation
Solution: Upgrade plan or manage existing team members
Plan-Based Team Features
Freelancer Plan Team Access
Team member limit: Usually 3-5 members (check your specific plan)
Role options: Limited to basic collaboration
Feature access: Team members share your feature set
Credit sharing: Team members use your credit allocation
Agency Plan Team Access
Team member limit: Unlimited (or very high limit)
Role options: Full admin, member, viewer roles
Feature access: All team collaboration features
Credit management: Shared credit pool with usage tracking
Legacy Plan Team Features
Free legacy accounts: Usually no team members
Legacy Special upgrade: Unlimited team members after upgrade
Legacy subscriptions: Team features based on subscription level
Step-by-Step Team Invitation
Step 1: Access Team Settings
Log into your Dezygn account
Go to Settings → Team Management (or similar)
Look for "Invite Members" or "Add Team Member" option
If you don't see team options: Your plan may not include team features
Step 2: Send Invitations
Enter email address of person you want to invite
Select role/permissions (Admin, Member, Viewer)
Add personal message (optional but recommended)
Send invitation
Step 3: Follow Up with Invitee
Tell them to check:
Primary inbox for invitation email
Spam/junk folder (very important)
Promotions tab in Gmail
Email from dezygn.com or noreply@dezygn.com
Common Invitation Problems
Emails Not Arriving
Check these locations:
Spam/junk folders (most common issue)
Corporate email filters blocking automated emails
Gmail promotions tab
Email forwarding rules that might redirect emails
Solutions:
Add dezygn.com to safe senders list
Try different email address for the team member
Resend invitation from your account
Contact support for manual invitation processing
Wrong Email Addresses
Double-check:
Spelling errors in email addresses
Corporate vs personal email preferences
Active email accounts (not old/abandoned addresses)
Email address format (proper @ symbol, domain, etc.)
Corporate Email Blocks
Some companies block:
External collaboration invites
Emails from new SaaS platforms
Automated invitation systems
Solutions:
Ask IT department to whitelist dezygn.com
Use personal email for team member account
Contact support for alternative invitation methods
Team Member Permissions & Roles
Admin Role
Can do:
Invite and remove team members
Access all account settings
Manage billing and subscriptions
Use all features and credits
View all projects and brands
Member Role
Can do:
Create and edit projects
Use credits from shared pool
Access assigned brands/campaigns
Collaborate on shared projects
Limited settings access
Viewer Role
Can do:
View assigned projects
Comment and provide feedback
Download approved assets
Limited creation abilities
No credit usage
Team Feature Limitations
Credit Usage by Team
How it works:
Shared credit pool - all team members draw from your monthly allocation
No individual limits - any team member can use credits
Usage tracking - you can monitor who uses what
Overage responsibility - account owner pays for additional credits
Brand & Campaign Access
Permission-based access:
Team members see only brands/campaigns they're assigned to
Account owner has access to everything
Project-level sharing allows specific collaboration
Feature Access by Plan
Agency plan team members get:
Full AI generation access
Video creation capabilities
Model training features (if plan includes it)
Priority support access
Freelancer plan team members get:
Basic AI generation
Limited feature set
Standard support priority
Upgrading for Better Team Features
When to Upgrade to Agency Plan
Upgrade if you need:
Unlimited team members
Advanced role management
Better credit allocation controls
Priority support for whole team
Advanced collaboration features
Legacy Users Team Options
Legacy Special upgrade: Adds unlimited team members to any legacy account
Legacy subscriptions: Include team features based on subscription level
Managing Existing Team Members
Remove Team Members
Go to team management settings
Find the team member to remove
Click "Remove" or similar option
Confirm removal
Note: Removed team members lose access immediately
Change Team Member Roles
Access team settings
Click on team member name
Select new role from dropdown
Save changes
Changes take effect: Usually immediate, may require team member to log out/in
Monitor Team Usage
Track:
Credit usage by team member
Project activity and contributions
Feature usage patterns
Login frequency and engagement
Troubleshooting Team Access
Team Member Can't Login
Common issues:
Using wrong email (not the one invited)
Account activation not completed
Password reset needed
Browser/cache issues
Team Member Missing Features
Check:
Role assignments are correct
Plan includes the features they need
Permission settings allow access
Browser compatibility for advanced features
Team Collaboration Not Working
Possible issues:
Different time zones affecting real-time collaboration
Network issues preventing sync
Version conflicts in shared projects
Permission mismatches
Getting Team Help
Contact support@youzign.com for team issues:
Subject: "Team Member Issues - [Your Name]"
Include:
Your plan type (Freelancer, Agency, Legacy)
Team member email having issues
Specific problem (can't invite, can't access, permission issues)
Error messages or screenshots
Response time: Usually within 24 hours for team management issues
We can help with:
Manual team member activation
Permission troubleshooting
Plan upgrade guidance
Custom team setup for complex organizations
Remember: Team features work best on Agency plans. If you're growing beyond Freelancer plan limits, upgrading usually solves most team collaboration issues.