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I haven't received my order yet. How can I locate it?
I haven't received my order yet. How can I locate it?
Henning Aschmutat avatar
Written by Henning Aschmutat
Updated over 2 years ago

Calm down young Padawan! First, you can check the tracking of your order in My Account and then Orders and select which order you want to track!

If despite receiving a preparation email, a shipping email, and checking the tracking link you still haven't received your order and you feel that something is off, feel free to start a conversation on our website using the little shortcut at the bottom right of your screen! You will then be able to chat with us 😉

Note that if you ordered through the pre-order system, the whole process (Pre-order, Production, preparation for delivery, and delivery) can, generally speaking, last for several months!

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