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What are the conditions of exchange or refund?
What are the conditions of exchange or refund?
Henning Aschmutat avatar
Written by Henning Aschmutat
Updated over 9 months ago

You have 14 days to withdraw your purchase. After that, we cannot accept withdrawals anymore.

The returned products must be in their original condition.

For a refund or a return, they must be returned within 14 days after the request, with the order confirmation email inside.

Your refund will be made automatically after reception and verification of your package. Its amount will be equivalent to the price of the item(s) returned.

If it is an exchange or a refund without any error on our part, the product will only be taken back if it has not been used or opened! 😊

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