FAQs - Key Performance Indicator (KPI) reporting
Q What are Key Performance Indicators(KPIs)?
KPIs are Key Performance Indicators. KPIs are measures that you can use over time to measure and monitor the key metrics that are commonly used in your industry or for companies at your stage of development.
Q What is KPI Reporting?
Key Performance Indicator (KPI) reporting is a FREE bonus KPI Report in which we provide you with our view of the top ten KPIs that you can use to monitor your business performance against, and review on a quarterly basis. In time you will be able to benchmark your company’s performance with other companies on the platform and slice a dice by size, stage of development and industry.
It can be accessed from your company dashboard. KPI Report can also be accessed during preparation of the 2-Minute Test Report.
Q Are your proposed KPIs tailored or bespoke for my specific company, its industry and stage of development?
Yes. Our proposed KPIs are tailored and bespoke for your specific company, its industry and stage of development.
Q Is your KPI Report free?
Yes - we offer the KPI Report as a free bonus.
Q How should I take advantage of the FREE KPI Report?
We suggest that you review how to calculate each of the measures, and compare the results with the industry norms that we provide you to determine whether you are underperforming or outperforming expectations.
Troubleshooting
Q: Why can’t I access the KPI Report from my Company Dashboard?
A: Ensure your account has been set up correctly and that you’re logged in. If the report is still inaccessible, refresh the page or contact support.
Q: What should I do if my KPI Report doesn’t load properly?
A: Clear your browser cache, try accessing the report using a different browser, or refresh your internet connection.
Q: Can I customize the KPIs included in the report?
A: No, the KPI Report includes a predefined set of KPIs tailored to your company’s industry and development stage. However, you can use this as a baseline and calculate additional KPIs manually.
Q: What happens if the KPIs provided don’t align with my business model?
A: Contact support to provide feedback. While the report is tailored, adjustments may be made in future updates to better accommodate unique business models.
Q: How frequently are the KPIs in the report updated?
A: KPIs are updated quarterly, reflecting your latest data and industry benchmarks.
Q: Why do some KPI calculations seem incorrect?
A: Ensure all required data in your company profile and dashboard is accurate and up to date. Errors in inputs can lead to miscalculations.
Q: Can I export the KPI Report for offline use?
A: Yes, you can download the report in PDF format directly from the dashboard.
Q: How can I compare my KPIs with industry benchmarks?
A: The report includes a comparison with industry norms. Review these metrics to evaluate your company’s performance relative to peers.
Q: Is the KPI Report available for all companies on the platform?
A: Yes, the KPI Report is a free feature available to all companies, regardless of subscription tier.
Q: What should I do if my KPI Report doesn’t match my internal reports?
A: Double-check your internal calculations and ensure all relevant data is correctly entered on the platform.
Q: Can I request additional KPIs to be included in the report?
A: While the current set of KPIs is predefined, feedback on additional KPIs can be submitted to support for consideration in future updates.
Q: How can I view KPIs for multiple companies in my portfolio?
A: Use the Portfolio Index to access KPI Reports for each company individually. Aggregated reports may be available for specific subscription plans.
Q: What should I do if I accidentally delete or overwrite KPI data?
A: Contact support immediately. While the system may not allow recovery of overwritten data, support can guide you on next steps.
Q: Can I share the KPI Report with external stakeholders?
A: Yes, you can export and share the report with stakeholders like investors, advisors, or board members.