FAQs - User Registration From 2-Minute Test
Q What is user registration from the home page?
User registration from the home page is the process from the diligentsia.co.uk website home page where a visitor to the site has no need to register (provide an email account) until they have experienced the platform through the 2-minute test and only register, at their option, at the end of the test if they wish to keep their test results. Registration is FREE.
There are two other methods of registration:
Registration from the home page. For more information on this, please click here.
Registration from an email invitation from the existing company account owner. For more information on this, please click here.
Q How to I register from the Diligentsia 2-minute test?
Step 1. After completing the two minute test, You can register to Diligentsia for FREE if you wish to keep your test results. There are two ways to do so. Which are: After clicking on "View 2 Minute Test Report", a register now popup would show, click on "Register for free" and complete the registration process. or you can click on "Registration" from your newly created company dashboard.
Step 1. After completing the two minute test, You can register to Diligentsia for FREE if you wish to keep your test results. There are two ways to do so. Which are: After clicking on "View 2 Minute Test Report", a register now popup would show, click on "Register for free" and complete the registration process. or you can click on "Registration" from your newly created company dashboard.
Step 2. Complete the registration form. It is important that you use your company's email address. After clicking on register, a pop-up will prompt you to enter a code. You will receive a welcome email as well as an email containing the code required. By default, two-factor authentication (2FA) is enabled via email. For information on setting up alternative 2FA methods, please click here to access the settings in your user profile.
Step 2. Complete the registration form. It is important that you use your company's email address. After clicking on register, a pop-up will prompt you to enter a code. You will receive a welcome email as well as an email containing the code required. By default, two-factor authentication (2FA) is enabled via email. For information on setting up alternative 2FA methods, please click here to access the settings in your user profile.
Email containing code
Welcome email
Step 3. You will then be taken to your Company Index, from which you can continue your FREE account, or can upgrade to Diligentsia Lite or Pro.
Step 3. You will then be taken to your Company Index, from which you can continue your FREE account, or can upgrade to Diligentsia Lite or Pro.
Step 4. From your company index you can continue to click through to your FREE dashboard and reports.
Step 4. From your company index you can continue to click through to your FREE dashboard and reports.
Please click on the indent above to expand into more instructions.
FAQs - Registration from 2-minute test
Q Does it cost anything to register?
No. Registration is free.
Q What is the difference between registration and login?
You register the first time you come to the Diligentsia platform. Thereafter you login as an existing user.
Troubleshooting
Q: What should I do if the registration pop-up doesn’t appear after the 2-Minute Test?
A: It might take few seconds. Kindly wait or Refresh the page and complete the test again. If the issue persists, contact support for assistance.
Q: Why didn’t I receive the welcome email after registering?
A: Check your spam or junk folder. If the email isn’t there, verify your email address or contact support.
Q: What should I do if the code for registration isn’t sent to my email?
A: Ensure you entered the correct company email address. Check your spam folder or request the code again. If the issue continues, contact support.
Q: Can I skip registration and still access my 2-Minute Test results?
A: No, registration is required to save and access your test results on the platform.
Q: Can I register with a personal email address instead of a company email?
A: While it is possible, registration requires a valid company email address to ensure proper account setup and functionality.
Q: What should I do if I entered the wrong email during registration?
A: Restart the registration process with the correct email. If you’ve already submitted the form, contact support for assistance.
Q: Why am I unable to complete the registration form?
A: Ensure all required fields are filled out correctly and that your internet connection is stable. If the issue persists, try a different browser.
Q: Can I use the platform without enabling Two-Factor Authentication (2FA)?
A: The Email method is activated by default during registration but you can decide whether to activate other methods or not.
Q: How do I set up an alternative 2FA method after registration?
A: Navigate to your user profile and update your 2FA settings to enable methods like SMS or an authenticator app. Check out our article on 2FA here
Q: Why does my registration code expire before I can use it?
A: Registration codes have a time limit for security purposes. Request a new code if your original code expires.
Q: Can I update my email address after registration?
A: No, the email address used during registration is fixed. Contact support if changes are necessary.
Q: What should I do if the system doesn’t recognize my email during registration?
A: Verify that your email matches the company domain. If the issue persists, contact support.
Q: Why am I seeing limited functionality after completing registration?
A: Free accounts have restricted features. Upgrade to Diligentsia Lite or Pro for full functionality.
Q: Can I register again if I’ve already completed the process?
A: No, registration is only required once. Use the login page to access your account as an existing user.
Q: What happens if I lose access to my registered email account?
A: Contact support immediately to update your email and regain access to your account.
Q: Can I delete my account after registering?
A: Yes, you can delete your account from the Company Settings menu. Note that this action is irreversible.