User Login
User Login involves accessing your company dashboard by entering your registered email and password from the home page, followed by selecting one of three verification methods you've created in your user profile(Email, SMS or Authenticator app). You can see more on our 2FA here
Step 1: At the Diligentsia homepage, click login at the top right corner.
Complete the login form.
Select which method you wish to use to login.
Email authentication is selected in this case
Code is sent to your registered email.
Input code sent to your email and you are taken to your client view.
FAQs
Q: Can i be logged in forever?
For security reasons, you can not be logged in indefinitely. If we notice inactiveness on your company index, you are logged out and you have to log in back to the platform.
Q: How can i change my password?
Navigate to your User Profile on your sidebar and change your password
Q: What if I encounter problems logging in?
If you experience any difficulties logging in, such as forgotten passwords or technical issues, please reach out to our customer support team here. We're here to help you resolve any login-related issues promptly.
Q: Is there any way to log in without entering my password every time?
Currently, there isn't a way to log in without entering your password each time. For security reasons, we require authentication for every login attempt to ensure the protection of your account and personal information.
Q: Can I change my login email?
Contact support@diligentsia.co.uk
Q: Can I use my social media accounts to log in?
No, you can't use your social media accounts to log in. You can only use your email and password and any selected mode of 2FA that you have set up.
Q: Can i stay logged in on multiple devices?
Yes, you can stay logged in on multiple devices. However, we recommend logging out from public or shared devices for security.
Q: Can my account be locked after multiple failed login attempts?
No, your account can't be locked.
Q: What if my account is locked after multiple failed login attempts?
Contact support@diligentsia.co.uk
Q: Can I set up biometric login (e.g., fingerprint or face recognition)?
I'm afraid that's not possible. We currently offer three methods for Two-Factor Authentication (2FA): Email, SMS, and an Authenticator app. These options are highly secure and ensure the protection of your account.
Q: Can I access my login history?
Yes. Each time you login, you are sent an email of notification of login. You can check through these emails to see your login history.
Q: Why am I automatically logged out after a certain time?
For security purposes, your session may time out after a period of inactivity.
Q: What if I receive a suspicious login attempt notification?
If you receive an unexpected login alert, reset your password immediately and contact support@diligentsia.co.uk to ensure your account is secure.
Troubleshooting
Q: What should I do if I don’t receive the authentication code during login?
A: Check your spam or junk email folder for the code if you selected email verification. For SMS, ensure your phone has network connectivity. If the issue persists, contact support.
Q: Why am I getting an “Invalid Credentials” error when logging in?
A: Double-check your email and password for typos. If the error continues, reset your password using the "Forgot Password" option.
Q: Can I log in without enabling Two-Factor Authentication (2FA)?
A: No, 2FA is mandatory for all accounts to ensure enhanced security.
Q: What happens if I lose access to my 2FA method?
A: Contact Diligentsia support for account recovery and to update your 2FA method.
Q: How do I update my phone number for SMS-based 2FA?
A: Navigate to your User Profile and update your phone number under the 2FA settings. Check out the article on the 2FA here
Q: Can I use the same email address for multiple accounts?
A: No, each account must have a unique email address.
Q: Why am I seeing a “Session Expired” message after logging in?
A: This message appears if your session times out due to inactivity. Log in again to continue.
Q: How can I prevent being logged out frequently?
A: Stay active on the platform, and ensure your browser settings allow cookies to maintain session persistence.
Q: What should I do if I forgot my password?
A: Click on “Forgot Password” on the login page, enter your registered email, and follow the instructions to reset your password.
Q: Can I disable 2FA on my account?
A: No, 2FA cannot be disabled as it is a required security feature for all users.
Q: How do I know if my account is compromised?
A: Suspicious login notifications, unexpected changes to your account, or being logged out unexpectedly may indicate a compromise. Reset your password and contact support immediately.
Q: What if I encounter a “Too Many Login Attempts” error?
A: Wait a few minutes before attempting to log in again. If the issue persists, contact support for help.
Q: Why does the platform redirect me to the login page unexpectedly?
A: This can occur due to session expiration, multiple logins from different devices, or browser-related issues. Log in again to continue.
Q: Can I save my login credentials for quicker access?
A: You can use your browser’s password manager to save login details, but this feature is not directly supported within the platform.
Q: Why am I unable to log in after resetting my password?
A: Ensure you are using the updated password. If the problem continues, clear your browser cache and try again.
Q: Can I receive login notifications for added security?
A: Yes, Diligentsia sends login notifications to your registered email every time your account is accessed.
Q: What do I do if the login page doesn’t load properly?
A: Refresh the page, clear your browser cache, or try accessing the platform using a different browser. If the issue persists, contact support.